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EFFIN RECOCKULOUS!!!!!

I understand why the moderation is being done, but it's shady to not allow the "bad experiences" to exist alongside the good ones.  I know of a handful of awful W experiences, so I'm sure there were more.  I still not only buy W, but sing their praises to fellow musicians.  A person (or company) of integrity would allow a measure of parity, and while I appreciate that this community exists (and won't be carrying a torch and pitchfork), it needs to be said that this style of moderation is less than upright.  The truth will set you free!

-Mark
 
I have reeled my ugly head again, and my ears are ringing.  I am the 7 month guy, and I am not as livid as previously, now that I got my money back. The thing that puzzled me was that I was given the right to have the last say of my resolution to my thread, but the problem was my order was cancelled by Warmoth and not by me. What resolution?  That was why I was so furious to see how quickly I was silenced, then erased as a customer, just because I wanted the truth.  All I had to do was wait 7 months for...nothing.  I also don't see how this is called the unofficial warmoth forum because I was quickly identified by warmoth and linked to my warmoth account without even identifying myself.  Sounds official to me.  I wasn't that much of a bear for warmoth, pretty patient actually, I was just feeling like I was getting the run around these last two months.  Keep it real Pabloman... you are the man now.
 
Well, in spite of not getting what you paid for in a timely Manner, you did get your money back in a realistic time frame. which for me settles a few worries.

I'd just like to know the story. obviously SOMETHING had to happen to that body in 7 months. did they find themselves unable to do your finish? it all seems so unusual.
 
Firebird211 said:
I have reeled my ugly head again, and my ears are ringing.  I am the 7 month guy, and I am not as livid as previously, now that I got my money back. The thing that puzzled me was
that I was given the right to have the last say of my resolution to my thread, but the problem was my order was cancelled by Warmoth and not by me. What resolution?  That was why I was so furious to see how quickly I was silenced, then erased as a customer, just because I wanted the truth.  All I had to do was wait 7 months for...nothing.  I also don't see how this is called the unofficial warmoth forum because I was quickly identified by warmoth and linked to my warmoth account without even identifying myself.  Sounds official to me.  I wasn't that much of a bear for warmoth, pretty patient actually, I was just feeling like I was getting the run around these last two months.  Keep it real Pabloman... you are the man now.
Click to expand...

I don't know if you'll believe me or not, but it was coincidence the thread was locked while you were communicating with sales.  I'm not in sales and they don't run things by me.  

I don't run the board as an employee of Warmoth.  It is not part of my job and I have never been compensated in any way to be involved here.  (Yes, I am typing this from work.  How many of you are surfing from work as well????)  Everything is strictly voluntary.

Again, it is important to me to keep this real here even if that means it isn't always pretty. (That does not mean it should be a free for all.) Some forums would have deleted the original thread *and* this one for questioning the admins.  The offending parties could have been suspended as well.  I much prefer not to do things like that.  Locking the thread was done with a desire to preserve the information without letting it dissolve in to bash-the-man-fest.  The offer to Firebird to post an update for you still stands.  That comes from me, Eric the admin.  Cool??
 
So the solution is to just cancel his order. Wow. That's great. So for 7 long months this guys money and dreams and everything are tied up and all he gets for it is a locked thread and a refund. Lame. I'd sure like to know what happened with the guitar. 7 months is a loooong time to come up empty handed. From a builder's standpoint if I invested that much time in something I would have a real hard time throwing in the towel. I just can't fathom what the problems may have been to take this long and as to why at the very least say ok this binding isn't working out, let's get with the custy and try something different or if it was the speculated finish problems maybe try some different products or whatever. Start over with new wood if you have to. nobody wants to scrap lovely lumber but if it's not working find something that does. 7 months, Damn, It only takes 9 to create human life. (and the resale value is better)
 
I don't know how to post to the forum now that it is locked. Eric,  I guess you can just say for me that the customer got his money back, end of story.  I just thought the chain of events were somehow related because they were happening within a few hours apart.  I heard no word from anyone at Warmoth what was going on, but I saw my order getting deleted without a word from me.  Since the thread was locked the attention drawn to it skyrocketed just judging by the views it's getting now from before it was locked.  The bright side is that I am an electronic engineer and I had plenty of free time to design and wire my pickguard in the process.  Although I am not happy about the mystery guitar I will make do some other way.  I only burn those people who decide to burn me first.
 
Wyliee said:
I don't run the board as an employee of Warmoth.  It is not part of my job and I have never been compensated in any way to be involved here.  (Yes, I am typing this from work.  How many of you are surfing from work as well????)  Everything is strictly voluntary.

Again, it is important to me to keep this real here even if that means it isn't always pretty. (That does not mean it should be a free for all.) Some forums would have deleted the original thread *and* this one for questioning the admins.  The offending parties could have been suspended as well.  I much prefer not to do things like that.  Locking the thread was done with a desire to preserve the information without letting it dissolve in to bash-the-man-fest.  The offer to Firebird to post an update for you still stands.  That comes from me, Eric the admin.  Cool??
Click to expand...

Rofl, this was the most awesome response possible.  Two thumbs up. 

-Mark
 
Wyliee said:
Some forums would have deleted the original thread *and* this one for questioning the admins.  The offending parties could have been suspended as well.
Click to expand...

Exactly, try this on TalkBass and the thread will be locked and infraction points will be given for publicly questioning moderation.
We get way more freedom of speech on this forum than most.
 
line6man said:
Wyliee said:
Some forums would have deleted the original thread *and* this one for questioning the admins.  The offending parties could have been suspended as well.
Click to expand...

Exactly, try this on TalkBass and the thread will be locked and infraction points will be given for publicly questioning moderation.
We get way more freedom of speech on this forum than most.
Click to expand...

There's a reason I don't care at all about that forum.  You reap what you sow, and the people who post there do not inspire me in any positive way. 

Thanks to everyone here for being yourselves.

-Mark
 
Firebird211 said:
Well then lock me up and throw away the key because I am never coming back.
Click to expand...

That's a shame, but I understand.  If my one experience with W had been this one, well... fill in the "what Mark might do" yourselves.

I hope you find an excuse to experience W products in the future.

-Mark
 
AprioriMark said:
Firebird211 said:
Well then lock me up and throw away the key because I am never coming back.
Click to expand...

That's a shame, but I understand.  If my one experience with W had been this one, well... fill in the "what Mark might do" yourselves.

I hope you find an excuse to experience W products in the future.

-Mark
Click to expand...

Agreed.....
 
I would have to admit that there are many cool people on this forum, and my negative experience with W is not a reflection of who I am.  I love playing and tinkering with guitars more than anything, except the obvious.  I'm just a man with nothing to loose, but I will keep following my dreams and keep pressing on.
 
I have a feeling this thread will soon be locked and/or deleted too.

I can understand the spin control aspect the mods must take, and as said by other members, this forum's mods are still extremely lenient.

but....

The "Unofficial" aspect has always been ambiguous to me.  I appreciate this forum and am very grateful for the mods' voluntary involvement running it, but W I assume owns the webspace and absorbs the cost of running it.  Also, it is advertised on W's mainpage.  There's even a category for Warmoth option suggestions, and the mods and other W employees comment on W's behalf all of the time.   So because there is no dedicated payroll for it makes it unofficial?  I think the "unofficial" aspect is a legal cover your butt technicality so we can post pics of completed instruments with W parts, which W can't do per their license.  No doubt W has sold more pieces by giving their customers, and Pabloman, a forum.  
 
Firebird211 said:
I would have to admit that there are many cool people on this forum, and my negative experience with W is not a reflection of who I am.  I love playing and tinkering with guitars more than anything, except the obvious.  I'm just a man with nothing to loose, but I will keep following my dreams and keep pressing on.
Click to expand...

Honestly, just call to order a part sometime, and ask to talk to Rob or Eric.  Not that other people don't rock, but they rock and have the sway to NOT let you down.  I just ordered another neck myself just yesterday, and I'm the first person to call them out on shady/bs stuff.  It's WORTH IT.  No one else makes custom parts of this caliber.  I've tried most of the competition.

-mark
 
guys
we only get to see 2 sides of the story here

the side of the guy with the beef

and the business trying to deal with the beef

we do not get to see what actually happened in private conversation between the 2

ok, so the big W had a problem with QC, Do we know what ? is it a construction or material problem? Does it matter?
Is it something the Big W thought they could correct and time just got away?
I do not know how the communicated, or what was said, but it looks like communications broke down.
and we are left looking at something we only know each sides explanation

somewhere the 3rd side of the story resides and we will never know that

and I am sure Warmoths decision was based on that.

All business's have problems, lose or mess up orders, and sometimes you think you can get it handled but time gets away from you. then you look like an idiot even though you were trying to just provide a product, on the other side it is extremely frustrating to be on the receiving side and have the order ship date put off because of any issue, much less a QC issue.

So maybe the orderer made the mistake of drawing a line in the sand so Warmoth saw an out (after all he is drawing one now by saying he will never be back)
or maybe the time frame got out of hand and they offered a refund and he took it (they admit the thing was not shipped because of a QC issue, did they try to correct that and time got out of hand?)
I am sure, if you had been a fly on the wall a lot happened between them we will never know the truth of

so...... 1 disgruntled  customer among a forum full of happy ones

I am sorry to see this happen to anyone, but dragging it on anymore is not going to help out Warmoths decision to give us this great forum, we have a great place here and Warmoth is extremely liberal letting us talk about product from other manufacturers and spread knowledge about stuff that takes business from them, such as builds with other manufacturers product, DIY finishing, etc. But in doing so they see how to evolve with the customer base.

I hate to see a guy not get his dream body, have to get it from elsewhere, but lets move on, a mistake happened and if we knew the rest of the story, I think that would be both sides have to resolve a few issues. We are not here to judge either side. Let us all learn here about communication, us as memebers, us as customers, and the big W as a business.

It is unfortunate, but it is in the past, you can not change the past, only learn from it.
 
Gentlemen,

Having owned an operated a boutique guitar business where I made the best product I could, I learned:

1 - sometimes even your best, which you privately know is 10x better than your competition, is not good enough.
2 - mistakes happen.  People are human.
3 - sometimes the only way to make someone happy is to refund the money and get the product back.  However, it still feels like failure.
4 - No one really knows the full story when things go bad.  It's likely true in this case as well.

and finally,

This forum is the most open guitar forum out there.  Good on Warmoth for letting folks talk about this issue in a public place.

Oh - and Warmoth Rocks!  :headbang:

 
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