At last - first order made :-)

[Mor Paul]

Apart from the fact that e mails aren't being answered.  :dontknow:

Sent one yesterday and another today, very poilte asking for an update.

A simple reply would ease my concerns.

If I can't get service at this point, what can I expect if I'm unhappy with the product ??? Doesn't bode well in my view.  :doh:

I think I see the problem. I think they've said before on here that Mondays are spent going through the weekend's emails. If you don't get a reply tomorrow, you may want to call them  :icon_thumright:

 

[Superlizard]

"My friends, I don't always like waiting 6-8 weeks for a quality guitar, but when I do, I prefer Warmoth."

 

[Superlizard]

...so proclaimeth The Most Interesting Man In The World... or "TMIMITW" for short.

 

[clearerphish]

"My friend, I don't always like waiting 6-8 weeks for a quality guitar, but when I do, I prefer Warmoth."

:hello2:

 

[lafromla1]

You have to be very careful around here. There are some folks who will defend the all mighty W til death. Some people think that what W says or does is gospel. Now that being said they are a great company and do amazing work. But they are not the be all end all. Their stuff isn't cheap (cost or quality). You aren't wrong for expecting answers. It's frustrating not to get them. Anybody that doesn't understand that should just keep their mouths shut. Just because you have a go to guy that emails you back doesn't mean everyone gets emailed back. Sometimes things happen to cause delays. That is just the nature of the beast. However, communication is a vital part of customer service.

W has treated me well so far, but don't think that I wouldn't drop them in a heartbeat and find another supplier if I felt my expectations weren't being met.  I agree that this gentleman should be pissed if his emails weren't being returned.  But if all of them aren't returned, then maybe its a bad email addy, or something like that, because I know that I had 2 returned last week within hours of being sent.  If emails aren't returned, I'd make phone calls and find out whats going on.  And I'd want a reasonable explanation as to the delay.  Truthfully, I don't think anyone on this forum would defend W to the ends of the earth if they didn't feel they were getting their expectations met.  There are too many knowledgeable people on here to put up with inferior quality and service.

 

[Cagey]

I have to imagine that they get about a jillion emails a day that mimic 4 & 5 year olds in the back seat of the car pestering all the way to Grandma's house on Christmas. Only, instead of asking "Are we there yet?", everybody's asking "Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? Did it ship yet? ad infinitum.

Once you place an order, you've bought the part. There's little or nothing that can be done to change that, or what you've ordered, unless it happens almost immediately after ordering. I'm sure that was a hard-won lesson as well, with impatient people cancelling after their custom made oversized gold plated unobtanium over plutonium neck didn't ship in 18 milliseconds. So, they tell you right up front "It's gonna be 8 to 10 weeks". Then you've got to add 2 weeks slop for schedule relief or glut, shipping improvements/delays, etc., so call it 6 to 12 weeks. You know this on the going-in side. So, why bother the poor bastards? It's not like these guys are gonna take your money and run. If it hasn't been 8 to 10 weeks, then it's probably not done and it probably hasn't shipped and that's probably why it wasn't sitting on your porch when you got home from work today.

 

[pabloman]

The problem there Cagey is if they say 8 to 10 weeks then thats what it should be. If they need the 2 extra weeks then they should quote an extra 2 weeks. Plain and simple. When you pay for something and are quoted a time frame it's kinda sorta like a contract. At least an agreement ya know? If things change it wouldn't hurt to let the customer know. Besides the main gripe I believe is the lack of communication. That is unacceptable( at least to most people ). You are willing to take it and that's great. You do have a great point that they probably appreciate your customerness. I don't think anyone was worried about never receiving a product.

 

[RmB303]

Just want everyone to know that 'I' wasn't complaining about my 8-10 week wait!
I would obviously like the guitar in my hands right now, but that's just not being realistic is it.
As long as the parts of of the high quality (almost) everyone on here says, then I'll be happy with a 12 week wait

My thread of joy has been hijacked . . .

 

[wolf5150]

Sorry I highjacked it mate, I was just warning you not to get your hopes up.

I got criticized for my view, so felt I had to justify myself.

For the record I've still not had any e mails so i rang them.
Was told they HAD received them but " hadn't gotten around to replying " and that it's at least another week till they're despatched.

That will be 14 weeks from date of order and I for one am not impressed with their service so far.

 

[lafromla1]

For the record I've still not had any e mails so i rang them.
Was told they HAD received them but " hadn't gotten around to replying "

WOW, I do find that a little disturbing and I'd be a little pissed as well. Personally, I'd call someone in management and discuss it with them as that really isnt acceptable in any workplace.  Especially since I just emailed them to find out the status on the neck I just bought and I received a response in ......... 2 minutes.

Rm - Rejoice...you'll be happy.  And dont forget to contact Doug (DangerousR6) regarding a custom neck plate.

 

[NQbass7]

Rm, I was thinking mine would be a pretty long wait too, but I bought a finished body from the showcase and a neck that didn't need a finish from the showcase, so after pickup route and some frets and a nut, I got my package 9 days after I ordered it - definitely not what I was expecting!  So you may be pleasantly surprised...

 

[tfarny]

You know, they aren't perfect but who is. I always communicate with them by phone, like with most businesses email is just a crappy way to communicate - you are in there with all the spam and randomness, whereas a phone call indicates you are an actual customer. In fact I just called them up last week to order some odds and ends, got someone super nice on the 2nd ring, asked an obscure question about some routing thing, got an immediate answer, placed my order, two hrs later got a UPS shipping confirmation. Just saying, they are pretty good in my experience, and I've done quite a bit of ordering from them.
And yes one neck took three full months to get to my door and I wasn't really that pleased about the wait. But what a neck it is!

 

[Mor Paul]

You know, they aren't perfect but who is. I always communicate with them by phone, like with most businesses email is just a crappy way to communicate - you are in there with all the spam and randomness, whereas a phone call indicates you are an actual customer. In fact I just called them up last week to order some odds and ends, got someone super nice on the 2nd ring, asked an obscure question about some routing thing, got an immediate answer, placed my order, two hrs later got a UPS shipping confirmation. Just saying, they are pretty good in my experience, and I've done quite a bit of ordering from them.
And yes one neck took three full months to get to my door and I wasn't really that pleased about the wait. But what a neck it is!

Was that the one where unexpected problems came up, and they decided not to send a subpar neck?

And I didn't even think about spam filters.

 

[wolf5150]

Phone calls are easy if you live in the States.

I'm in the UK and a call costs a lot.