mayfly said:
hannaugh said:
I'm totally confused then. When I called they were like "Nope, we're out of stock." Then I called again and I said "Someone I know just ordered it," and they were like "Well you should check where you get your info from then because we're out of stock." I guess what you have to do is just call and order all nonchalantly and when they realize they are out of stock in that wood they'll just have to scrounge some up for you.
I don't know what to say. There was never any indication at any time that it would be a problem.
now...
I have noticed there is sometimes a difference between W sales folks. Some are a bit more willing to help with strange/unusual stuff than others. This is just human nature and nothing to really get worked up about, but it's there. Maybe I got a good guy that day.
We want our customer experience to be as consistent as possible, though yes, you do have to take in to account the human factor. If you feel you have received sub-par help from a Warmoth rep at any time, please send us an email about your experience and with whom you spoke, to sales@warmoth.com . This information helps us serve everyone better.