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Don't they have any kind of QC or at least a final inspection? Hell, you don't even need to measure that; it's a blatantly obvious mistake.

I know you don't want to deal with them any more, but that can't have been an inexpensive part. That's some pretty high-grade curly. Maybe drive the thing back in person and beat somebody with it. Might not be much of a guitar neck, but I'll bet it'll make a fine baton  :laughing7:
 
Cagey said:
Don't they have any kind of QC or at least a final inspection? hell, you don't even need to measure that; it's a blatantly obvious mistake.

I know you don't want to deal with them any more, but that can't have been an inexpensive part. That's some pretty high-grade curly. Maybe drive the thing back in person and beat somebody with it. Might not be much of a guitar neck, but I'll bet it'll make a fine baton  :laughing7:

Ha, it's a good thing I'm on the opposite coast from them at this point.
 
Locking nuts. You gotta hate 'em.

You also have to send that back. I wouldn't take that crap from them. Get another neck for that guitar from somebody who knows how to make them (I would suggest Warmoth), and when the replacement comes back, ebay it. Better still, don't even ask for a replacement. It'll just be another piece of crap. Ask for a refund or an address where you should send the subpoena for small claims court.

But, if you can't stand the wait, here's an idea. The wood is gone now, so you can't put a Fender or LSR nut on it. But the top edge of the fretboard is in the right place for a regular nut. Use a Graphtech blank so it's reasonably slick, and just put a standard Gibson-style nut on there.  You've got locking tuners so you didn't need a locking nut in the first place. Plug the holes to they're not too unsightly, and call it a love story.
 
Dayum, and I've heard some people talk about Musikraft like the second coming. That's just plain unacceptable, and twice in a row!  ???
 
I take my strings all the way to slack, so I've come to appreciate the ugly appliance at the end of the neck. I just put the thing back into it's original shipping box.  Glad I at least had the sense to keep it just in case.

What drove me to MK was the option to get my floyd nut without having to take on the side adjust mech, which I detest.  No one really makes what I'm trying ot spec now, so it's going to be a compromise now.  I'd prob consider an LSR nut; I've seen some  encouraging videos and read some anecdotal evidence suggesting that these can take the sort of abuse I would dish out.  Still prefer the locker, despite it's hideous appearance.

F!!!!!!
 
Can you fill the mounting holes in the nut and re-drill them? Maybe use liquid aluminum and re-drill it offset for a threaded insert like a HeliCoil or something. Once you drilled it out, it would be beyond whatever you use to fill the holes.
 
That's possible for a more skilled dude than myself.  Easier way would be to glue/dowel the holes and use the included wood screws to top-mount the nut.  Easiest yet is to get my moula back! 
 
Here's an idea:

Send the nut nut to Dangerous6 and have him make a new one that's a copy of the original except with holes that match the offset holes in the neck.
I'm sure he could do it. The question is just how much it would cost.
 
Logrinn said:
Here's an idea:

Send the nut nut to Dangerous6 and have him make a new one that's a copy of the original except with holes that match the offset holes in the neck.
I'm sure he could do it. The question is just how much it would cost.

Given just how purty that neck is, this seems like something worth considering. Taking into account the grievous and blatant nature of the defect, possibly Musikraft would be amenable to assisting with some of those costs? Might could be worth looking into anyhow...
 
Logrinn said:
Here's an idea:

Send the nut nut to Dangerous6 and have him make a new one that's a copy of the original except with holes that match the offset holes in the neck.
I'm sure he could do it. The question is just how much it would cost.

I think that's called "Throwing good money after bad"  :laughing7:
 
The only course of action in fairness to yourself Frank and Musikraft, is to contact them to ask for a replacement that is up  to standard.

Its a pity you put in that work prior to finding out the problem but now that you have, you could even provide links to the photos easy enough or to this thread.

It might feel like you don't want to go through it again etc. but take a step back, take a breather and so on. Then contact them to give them a chance to sort it out.  If I owned a business and this type of thing had happened I would absolutely want to know so the QC could be sorted out.



 
stratamania said:
The only course of action in fairness to yourself Frank and Musikraft, is to contact them to ask for a replacement that is up  to standard.

Its a pity you put in that work prior to finding out the problem but now that you have, you could even provide links to the photos easy enough or to this thread.

It might feel like you don't want to go through it again etc. but take a step back, take a breather and so on. Then contact them to give them a chance to sort it out.  If I owned a business and this type of thing had happened I would absolutely want to know so the QC could be sorted out.

As much fun as it is to pitch a bitch and call down the wrath of the gods upon them, you're absolutely right. It's the only way to make progress. None of us are without sin, and sometimes things happen outside of our control. It's only fair to give people the chance to make things right.
 
Cagey said:
stratamania said:
The only course of action in fairness to yourself Frank and Musikraft, is to contact them to ask for a replacement that is up  to standard.

Its a pity you put in that work prior to finding out the problem but now that you have, you could even provide links to the photos easy enough or to this thread.

It might feel like you don't want to go through it again etc. but take a step back, take a breather and so on. Then contact them to give them a chance to sort it out.  If I owned a business and this type of thing had happened I would absolutely want to know so the QC could be sorted out.

As much fun as it is to pitch a bitch and call down the wrath of the gods upon them, you're absolutely right. It's the only way to make progress. None of us are without sin, and sometimes things happen outside of our control. It's only fair to give people the chance to make things right.

That is certainly true.

 
Cagey said:
Don't they have any kind of QC or at least a final inspection? hell, you don't even need to measure that; it's a blatantly obvious mistake.
Damn Brother, my heart breaks for your troubles with that neck. Like Kevin pointed out, how the HELL could that have passed QC, if they indeed have QC? When you call them, maybe you could work it into the conversation that your continued problems with their company have been  posted to a forum with over 11,000 members who ALL build and modify their own guitars and basses. That's a lot of potential business down the drain....

Good luck.
 
Thanks for weighing in guys - lots of cooler heads about.  I owned a business myself and understand how difficult it can be to keep everyone on the same page and trained to the same level of polish.  People come and go.  They take their skills with them and they leave things in a vacuum.  I get it.  Other times, they take on more business than they can manage.

That said, this is their second attempt and it will certainly take another 14 days to fix this.  I'm extremely upset that they didn't bother checking things in spite of the history they have with me now.  I'd do everything I could do to make things right, but this costs so much in terms of time and having a heap of money floating about in the ether makes me uncomfortable.  It should make them uncomfortable, too.  This will be the second junk neck they have to eat and that's not a sustainable business model.

Of course, I'll let them have a 3rd and final try, but I'm pissed off. These are parts guitars that are being assembled from disparate parts sourced around the continent; I expect to have to fit things myself and consider that reasonable.  I think it's unreasonable to not at least put an eyeball on the outbound part before it's sealed in plastic and stuffed into a box. 

I'm not going on a mission to trash them, but I have to vent and my wife has enough real world stress in her life without hearing about my guitar part woes.  If MK can stand up and fix this, then they have my respect and future business.  It's often in times where a company's customer service staff is engaged that they are truly defined. 
 
I hope this works out favorably for you. Third time's a charm, you know. Too bad you have to send this very beautiful one back but I would certainly let them replace it. All the pretty wood in the world doesn't make up for poor quality workmanship.

This account does make me hesitate to buy anything other than a Warmoth neck.
 
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