It's been fun

[Skyze]

Yeah Skyze, I'm kind of wondering at this point why you're hanging out on the forum if you're not interested in getting Warmoth stuff.  Why not hang out on the Carvin forum?  Not to be rude, it just seems odd.  

I thought about the problems that Phrygian is having and concluded that if this had happened to me, I would probably not even notice those blemishes until several days after I got the thing, and then I would assume that I had accidentally done it.  I immediately went and re-inspected the showcase body I got today... it was fine, though.  

So everyones only allowed to visit one forum? I do post on both of the Carvin ones often. Im just saying, this isnt the first ive heard of warmoth issues, and its pretty apparent I made the right choice not to go with them. Its not just "they wouldnt do my paintjob" cause I was about to order easily with a normal paintjob, Its many things they couldnt do down to even routing one more control knob, Couldnt get me dimensions on their own bridge spacings (which isnt on the site), One rep telling me one thing while two others say completely different, No toll free number, its such a combination of things. But you can be an ass about it, im just agreeing with the original poster. Hell, ive had shitety customer service (ive delt with Chris Woods!) But this guy got burned on THREE seperate occasions, thats not good.

He opening is admitting he is done with Warmoth, and I just directed him to a company that might interest him, is that so wrong? I guess it is.

I've been visiting this site for over a year at least, I just forgot my last username. I mainly come to see if theres any interesting parts in the FS section, and dont worry; thats the only place I'll visit from now on.

 

[Orpheo]

I've build myself 8 warmoth les pauls, and bought 2 others. All the others came exactly as described, strange huh? You'd expect them to let something slip buy, and go wrong horribly, but no... They only made ONE tiny mistake, and that was...


my fault, but they corrected it anyway!!


I asked for a celtic cross on the FIRST fret aswell, but somewhere in the supercomplex order with extraordinary woods and stuff, it got lost somewhere, but I emailed them back, they were very understanding about the fact that shipping back and forth to the Netherlands is just as expensive (on my account, helas) as a new neck, so they send me the missing inlay, so I could have it inlayed by a local luthier.

Thats super-service for me.

If you're not happy, contact THEM, not us. Most guys and girls here never had issues, and if you do, I suggest that you get a hold of them. I also don't understand why you ordered THREE guitars if the first wasn't ok. I understand the second, but not the third.

 

[Alfang]

I've recieved about 6 necks and 6 bodies from W , no problems.

I don't see the piant flaw in or arround the neck pocket

The truss rod issue you bring up is a "Non-Issue" YOU need to adjust it not them.

I get the feeling your a hard person to please, I have a neighbor just like you, who is always at odds with one of the other neighbors ( sometimes me) in the neighborhood.

Good Luck

 

[Nightclub Dwight]

Well stick around the board anyhow and let us know about your USACG adventures, they make some cool stuff that warmoth doesn't (yet).  ccasion14: Happy holidays too.

Yes, please do stick around our board here and keep us posted on the USACG experience.  It  never hurts to have options, and knowing more about them can only help.  Many of us seem to have similar reservations about that company, so it will help to have "one of us" reporting back.

Plus I like this forum better.  Theirs has very little activity, and seems to be dominated by one guy who supposedly has all the answers, even to subjective tone questiolns regarding individual pieces of wood. 

I think its healthy to hear about people's problems with Warmoth, or any other company.  We here tend to love Warmoth, but thats because we've seen good things from them, or heard good things from fellow forum members.  However, this being a Warmoth sponsored forum, its possible that we only hear the good, and not the bad.  It may be that there are lots of disappointed people out there who order once, and just move on out of frustration and we never hear about it.  I'd rather have the whole picture, good and bad, and make up my own mind. 

It seems you have handled your dissatisfaction with respect and courtesy, which I admire.  Please keep us posted on your future builds.

 

[hannaugh]

Yeah Skyze, I'm kind of wondering at this point why you're hanging out on the forum if you're not interested in getting Warmoth stuff.  Why not hang out on the Carvin forum?  Not to be rude, it just seems odd.  

I thought about the problems that Phrygian is having and concluded that if this had happened to me, I would probably not even notice those blemishes until several days after I got the thing, and then I would assume that I had accidentally done it.  I immediately went and re-inspected the showcase body I got today... it was fine, though.  

So everyones only allowed to visit one forum? I do post on both of the Carvin ones often. Im just saying, this isnt the first ive heard of warmoth issues, and its pretty apparent I made the right choice not to go with them. Its not just "they wouldnt do my paintjob" cause I was about to order easily with a normal paintjob, Its many things they couldnt do down to even routing one more control knob, Couldnt get me dimensions on their own bridge spacings (which isnt on the site), One rep telling me one thing while two others say completely different, No toll free number, its such a combination of things. But you can be an ass about it, im just agreeing with the original poster. Hell, ive had shiteety customer service (ive delt with Chris Woods!) But this guy got burned on THREE seperate occasions, thats not good.

He opening is admitting he is done with Warmoth, and I just directed him to a company that might interest him, is that so wrong? I guess it is.

I've been visiting this site for over a year at least, I just forgot my last username. I mainly come to see if theres any interesting parts in the FS section, and dont worry; thats the only place I'll visit from now on.

Dude, I wasn't telling you to leave, and I was not trying to be rude.  I said in my post I wasn't trying to be rude.  I was just wondering why you take an interest in a forum about a company you apparently don't like because it didn't make sense to me.  Can't a girl ask a question?  You don't have to get all grouchy about it. 

 

[Steve_Karl]

Sorry you've had bad luck. Warmoth phone and email exchanges for me have been very good, even in the past when it's only been about a 5 dollar part.

The order I recently made for a custom neck and showcase body was an online order made on the web site.
Everything arrived just as it should have.

I think the benefit of using the online order is that the work order is there and it's printable ( or at least capture able as in PrintScreen )
so once you make the order and then either print it or get email confirmation with the details there's no chance of a mistake in the work order.

 

[-CB-]

Yeah Skyze, I'm kind of wondering at this point why you're hanging out on the forum if you're not interested in getting Warmoth stuff.  Why not hang out on the Carvin forum?  Not to be rude, it just seems odd.  

I thought about the problems that Phrygian is having and concluded that if this had happened to me, I would probably not even notice those blemishes until several days after I got the thing, and then I would assume that I had accidentally done it.  I immediately went and re-inspected the showcase body I got today... it was fine, though.  

So everyones only allowed to visit one forum? I do post on both of the Carvin ones often. Im just saying, this isnt the first ive heard of warmoth issues, and its pretty apparent I made the right choice not to go with them. Its not just "they wouldnt do my paintjob" cause I was about to order easily with a normal paintjob, Its many things they couldnt do down to even routing one more control knob, Couldnt get me dimensions on their own bridge spacings (which isnt on the site), One rep telling me one thing while two others say completely different, No toll free number, its such a combination of things. But you can be an ass about it, im just agreeing with the original poster. Hell, ive had shiteeeety customer service (ive delt with Chris Woods!) But this guy got burned on THREE seperate occasions, thats not good.

He opening is admitting he is done with Warmoth, and I just directed him to a company that might interest him, is that so wrong? I guess it is.

I've been visiting this site for over a year at least, I just forgot my last username. I mainly come to see if theres any interesting parts in the FS section, and dont worry; thats the only place I'll visit from now on.

Dude, I wasn't telling you to leave, and I was not trying to be rude.  I said in my post I wasn't trying to be rude.  I was just wondering why you take an interest in a forum about a company you apparently don't like because it didn't make sense to me.  Can't a girl ask a question?  You don't have to get all grouchy about it.  

Right.  Leave it for us old angry white guys to get grouchy.

Submitted for your approval:  Someone has ten posts on the Carvin, or USAG, or MightyMite, or whatever forum, and raves up Warmoth, and belittles the product supported by that particular forum (whoever it is).  What kind of response are they gonna get?  Fact is, folks here, including the hosts of this forum, are pretty well accommodating to even ALLOW folks to discuss the companies or products they compete with.   That aside, welcome, but answer the young ladies question!~

"I'm kind of wondering at this point why you're hanging out on the forum if you're not interested in getting Warmoth stuff"

 

[Phrygian]

I've recieved about 6 necks and 6 bodies from W , no problems.

I don't see the piant flaw in or arround the neck pocket

The truss rod issue you bring up is a "Non-Issue" YOU need to adjust it not them.

I get the feeling your a hard person to please, I have a neighbor just like you, who is always at odds with one of the other neighbors ( sometimes me) in the neighborhood.

Good Luck

I'm not sure why you can't see the problem with the paint in the picture.  It's obvious, and it's even more obvious in person.  If I needed to sell the guitar or body, no one would buy it.  Actually, I am probably going to sell it because I really couldn't afford another build.  I'm hooked on the Warmoth crack.

 

[JimBeed]

I'm not sure why you can't see the problem with the paint in the picture.  It's obvious, and it's even more obvious in person.  If I needed to sell the guitar or body, no one would buy it.  Actually, I am probably going to sell it because I really couldn't afford another build.  I'm hooked on the Warmoth crack.

if your on about the problem with the paint next to the bottom side of the neck pocket then yes i can see it, but i wouldnt consider it a fault as such as its barely seen and besides i would just call it early usage marks because its not ina  very visible space, sure if part of the front or back of the bodys finish was scrapped away by something i would complain, but most likely to ups instead of warmoth as they now do pictures before they leave the showroom dont they and send them to you?  and well thats the thing, im sure alot of people on here use the guitars they build for themselves/ or for a friend or family, who would just love the guitar and not care about some paint you cant see when using it normally, and if no one would buy it just cause of some paint not being there next to the bottom of the neck pocket, then they are rather stupid as im sure the guitar will work just as fine minus that bit of paint... i mean in ten or so years im hoping my purple warmoth five string will have all the scrapes of lots of use, so some chipped paint around the neck pocket in that kinda place would just emphasise usage for me, kinda a good thing  :icon_thumright:

 

[imminentG]

It is obvious to me at this point, that Warmoth's weakest area is quality control. For somebody to have gotten not ONE, not TWO, but THREE blatantly damaged items is completely absurd. The 20% off before the showcase sale irked me, as well. Personally, I think you are perfectly justified in putting YOUR money into another company. I am a big fan of the options and woods Warmoth offers, but this makes me feel skiddish about purchasing from their showcase.

I find it laughable that you would be chastised for sticking around on this forum, and I also find it insulting that top members on this board would argue that they are doing Warmoth customers a monumental service in "ALLOWING" us to discuss their products. They act like if this board didn't exist, people wouldn't discuss their company in an unofficial forum. OH WAITAMINUTE!! What's the name of this site? UNOFFICIALwarmoth.com?!  :icon_scratch:

If you ask me, which nobody did, nobody does, and nobody ever will- YOU SHOULD GET WHAT YOU PAY FOR / SPECIFIED. The incontrovertible truth of this entire issue is that THIS STUFF DOES NOT COME CHEAP and when you get SHAFTED like this overtly courteous fellow has been 3 times, you have every right to speak out about it and have reparations made or AT LEAST get the credit deal you mentioned. I mean, come on, somebody else didn't want to go through all the nonsense and just BOUGHT ANOTHER NECK TO GET WHAT HE ORIGINALLY WANTED!

How else could the company improve in their weakest area were it not for the feedback of dissatisfied customers? They should be more forthcoming about their REGULAR (REPEAT) CUSTOMERS' CONCERNS, should they hope to continue their incredible tradition of great business that they've enjoyed for many a year.

If they kick you, or me, it will only serve to sully their reputation in the long run.

I wouldn't go to Carvin for anything other than a Cobalt, I hear their pickups are whackadoo. USACG only interests me with their compound radius neck that is of a seemingly more reasonable radius-span.

Don't get me wrong, folks, I love this company and plan on taking my chances anyway, I just better not get what this guy got  :laughing7:

 

[JaySwear]

If I needed to sell the guitar or body, no one would buy it.  Actually, I am probably going to sell it because I really couldn't afford another build.

if you ARE going to sell it then i wouldn't have a problem taking a look. especially if its a tele deluxe body. the imperfection on the body looks more like a water mark on the camera than anything to me, and it's in such an out of the way spot. so post that thing in the gear for trade or sale

 

[Super Turbo Deluxe Custom]

Nobody is wanting anybody to go anywhere.  The OP (Phrygian) I think was getting confused with a replier (Skyze).  On one of the three issues, the J-Bass neck, it was obviously damaged during shipping with UPS, which IMO, the kind or size of box had nothing to do with it.  From surveying the damage of that neck when it was originally posted, that thing would've been damaged if the box were twice that size and packed in bubble wrap.  From my reading of the OP's first post, his frustration is from showcase items being less than described, an item damaged in shipping, and a third with an obvious dent that slipped past QC.  Insult was added to injury in the OP's opinion with how it was handled after the sale.  An upcharge to replace an identical neck, a misrepresented showcase item, and a "special" discount that was already being given to everyone.  This would frustrate anyone.  If a company has got warts and boils, let's see 'em.  This is constructive and founded.  I'm sorry anyone has had a bad W expereince, but it seems the stars were aligned on this one to happen this many times to the same person.  But if anyone has spent anytime on this forum, they will see that this is the exception and not the rule, and criticism (and praise) of W abounds.  

With Skyze, he's moaning over a paintjob that isn't offered, and now a control knob, has never ordered or intended to order anything here - so he jumps on someones else's bad experience(s) while patting himself on the back, pushing another manufacturer (usually like Spam or a troll would do).  No, you don't have to have a Warmoth to contribute to this forum, but please contribute.  Ironically, I don't think less of Warmoth or Carvin, but I do of him.

 

[JimBeed]

No, you don't have to have a Warmoth to contribute to this forum, but please contribute.  Ironically, I don't think less of Warmoth or Carvin, but I do of him.

Nice
Game over  :icon_thumright:

 

[-CB-]

I find it laughable that you would be chastised for sticking around on this forum, and I also find it insulting that top members on this board would argue that they are doing Warmoth customers a monumental service in "ALLOWING" us to discuss their products.

Sir, you've got your posters, and your understanding of what I said, reversed.

The OP had issues.  The other complainer was dumping on W for not doing what they said they wouldn't do in the first place.  

The point is - Warmoth folks run this place, on servers belonging to Warmoth, and... well... a lot of companies wouldn't tolerate folks coming into their place and having people say that things are much better, and folks would be better off at a competitive company (and web presence).

Not only that - folks should show some respect to the folks that make this place available.  Its about the same as being in their house.  You come to my house, you behave, you dont take a poo in the corner of the livin' room, and you dont stir up any trouble.  You can tell me the other guys house is nice too, but if you start badmouthin' me and mine, and saying how nice it is down the street, and how folks would be stupid to associate with me at my place - I'd be happy to personally escort you to the door, to the driveway, to the road, and give you a rocket propelled boot launch to your next destination.

Warmoth doesn't do that.  And they're to be commended for it.

Not that you've done that, but in the past some folks have pushed the envelope and things have gotten scary on account of it.  Warmoth folks, and Gregg, have long fuses, that dont stay lit too well (no viagra jokes pls).  Thats a good thing.

 

[tfarny]

CB is right. The OP was pretty mellow, though he seems a lot pickier than I would be, and for a company to sponsor a forum and allow any griping at all is pretty cool of them. The rabbit guy and the "make me this or you suck" troll are out of line here. Jeez people it's thanksgiving, go eat some meat, turn on the football and quit yer griping.  :sign13:

I don't really get the level of dissatisfaction though, if you bolt those parts up and take the guitar to a few rehearsals they will get more dinged up than that within weeks.

 

[NLD09]

About 2 months ago I recieved a neck that was extremely custom. A wenge neck with a bloodwood fingerboard, CBS headstock, SS frets, 1 3/4" nut, etc. I recieved it, bolted it onto my strat and about a week later the fretboard started to delaminate, meaning that it literally started coming off. Frustrated I called the next morning and everybody I talked to at W told me they were extremely surprised to hear of anything like that happening. I shipped the neck in and within a day of it getting there I recieved word that the neck was unrepairable and I would be recieving an entirely new neck. Sure enough within 3 weeks later the neck was at my doorstep.

If anybody has the right to complain it's me. Your issues are tiny in comparison. A tiny bubble that I can't even see, and a "chip" in a wenge neck which is porous as it is anyways. Sure there was a QC issue with my neck. But W owned up to the mistake, made me a new neck, and got it through in record time. Quite frankly W has some of the best parts out there, more options than any maker i've ever heard of, and their customer service is great. Sure we've all had a couple problems. Good luck getting better elsewhere.

 

[Wyliee]

Hi folks.  Just a few brief comments between turkey comas....  and perhaps a slightly different perspective.  I want to be clear upfront, this is not directed at the OP or any specific CS instance, and is based on my business experiences.

- Customer expectations.  Expectations vary from customer to customer and can vary from build to build.  These are moving targets that can be  impossible to hit every time.  I've owned several F Basses (which are $4000+ basses) and have friends owning the absolute cream of the crop instruments.  Fodera, Wal, Suhr, Anderson, etc...  NO instrument is perfect in every possible way.  Ask the builders if they've ever turned out a perfect instrument and they'll say no. (That is, if they're honest.)

- Satisfaction rates. The more products made and sold, the more likely it is to miss the mark on a customer's expectations.  Let's say a company ships 2,500 pieces in a year.  Even with a 99% satisfaction rate, that leaves 25 issues.  5,000 pieces and still at 99% satisfaction, leaves 50 issues.  How many companies, of any kind, can boast a 99% satisfaction rate?  How about companies making products by hand and to custom specifications?  No company is perfect.  The longer a company is around and the more product ships, the more likely something will get through.

- Cursed customers.  Hannaugh mentioned this and I think it is true.  I'd like that I have a pretty darn good accuracy rate and decent CS and QC skills, but I've had a couple customers that have had *every* order I touch go wrong; even the super simple ones.  Some I've passed off to other staff only to see all future orders go flawlessly.  Frustrating for the customer and royally ticks me off.  Sometimes business relationships, like personal relationships, just don't work out.  To the OP, if this is the path you choose, I offer you my best wishes.

Happy Thanksgiving all.  Gotta go set up for a jam session.

 

[GoDrex]

- Cursed customers.

yeah that would be me.

 

[mullyman]

Sorry you've had bad luck. Warmoth phone and email exchanges for me have been very good, even in the past when it's only been about a 5 dollar part.

The order I recently made for a custom neck and showcase body was an online order made on the web site.
Everything arrived just as it should have.

I think the benefit of using the online order is that the work order is there and it's printable ( or at least capture able as in PrintScreen )
so once you make the order and then either print it or get email confirmation with the details there's no chance of a mistake in the work order.

Yeah, that was my mistake. I phoned in my order because I wanted to get every little detail across to the salesman. Like Hannaugh I had a list of everything that I wanted down to the last detail and while I was on the phone with the guy I was checking them off one by one. At the end I even did a final read of my list to make sure he got everything. My MOP dots didn't make the work order on his end. In all honesty I need to take part of the blame for not getting the work order on paper first. But I know for sure that I ordered those position markers. hehe!! It's all good though.
MULLY

 

[mullyman]

Hi folks.  Just a few brief comments between turkey comas....  and perhaps a slightly different perspective.  I want to be clear upfront, this is not directed at the OP or any specific CS instance, and is based on my business experiences.

- Customer expectations.  Expectations vary from customer to customer and can vary from build to build.  These are moving targets that can be  impossible to hit every time.  I've owned several F Basses (which are $4000+ basses) and have friends owning the absolute cream of the crop instruments.  Fodera, Wal, Suhr, Anderson, etc...  NO instrument is perfect in every possible way.  Ask the builders if they've ever turned out a perfect instrument and they'll say no. (That is, if they're honest.)

- Satisfaction rates. The more products made and sold, the more likely it is to miss the mark on a customer's expectations.  Let's say a company ships 2,500 pieces in a year.  Even with a 99% satisfaction rate, that leaves 25 issues.  5,000 pieces and still at 99% satisfaction, leaves 50 issues.  How many companies, of any kind, can boast a 99% satisfaction rate?  How about companies making products by hand and to custom specifications?  No company is perfect.  The longer a company is around and the more product ships, the more likely something will get through.

- Cursed customers.  Hannaugh mentioned this and I think it is true.  I'd like that I have a pretty darn good accuracy rate and decent CS and QC skills, but I've had a couple customers that have had *every* order I touch go wrong; even the super simple ones.  Some I've passed off to other staff only to see all future orders go flawlessly.  Frustrating for the customer and royally ticks me off.  Sometimes business relationships, like personal relationships, just don't work out.  To the OP, if this is the path you choose, I offer you my best wishes.

Happy Thanksgiving all.  Gotta go set up for a jam session.

So, in laymen's terms

You can satisfy some of the people all of the time and all of the people some of the time, but you can't satisfy all of the people all of the time. Great post.
MULLY