mayfly
Epic Member
- Messages
- 9,055
Hi folks,
I ordered a clear tele pickguard for the paisley tele project from Stew Mac. As usual, it was promptly delivered and was high quality. No issues.
Then today I recieved this email from Stew Mac customer support:
Dear Trevor,
Hello, and thank you for your recent order from Stewart-MacDonald.
In a continued effort to improve service to our Canadian customers, we are hoping you can give us some feedback about the shipment of your most recent order.
1.) Was the package delivered in a timely and convenient manner?
2.) Were customs duties and taxes collected on the package? If so, how much were they?
Please reply to this message with your feedback and any other comments regarding the delivery of your package.
Your time and input is greatly appreciated.
Best regards,
Heather Aubke
Customer Service Representative
Stewart-MacDonald
Er - wow! I've never gotten a comments solicitation email from any parts vendor before! Of course I'm going to give them top marks on the shipping of the package, but I'm also going to commend them on their customer service in general.
I like Stewart MacDonald!
I ordered a clear tele pickguard for the paisley tele project from Stew Mac. As usual, it was promptly delivered and was high quality. No issues.
Then today I recieved this email from Stew Mac customer support:
Dear Trevor,
Hello, and thank you for your recent order from Stewart-MacDonald.
In a continued effort to improve service to our Canadian customers, we are hoping you can give us some feedback about the shipment of your most recent order.
1.) Was the package delivered in a timely and convenient manner?
2.) Were customs duties and taxes collected on the package? If so, how much were they?
Please reply to this message with your feedback and any other comments regarding the delivery of your package.
Your time and input is greatly appreciated.
Best regards,
Heather Aubke
Customer Service Representative
Stewart-MacDonald
Er - wow! I've never gotten a comments solicitation email from any parts vendor before! Of course I'm going to give them top marks on the shipping of the package, but I'm also going to commend them on their customer service in general.
I like Stewart MacDonald!