Warning about PayPal Disputes

[ezas]

Some may recall I opened a Paypal dispute and then closed because I felt that not enough time had passed. So I closed the dispute with that description. Some Paypal automation  came along and annotated the case that an "amicable resolution had been reached".

I've decided to (re)open my dispute because it's getting close to three weeks and since leaving voicemails I have had no contact with the vendor. I was thinking about it this weekend and I was getting mad, so for that and other reasons I decided to (re)open the dispute.

Here is the warning. If you open a dispute with Paypal and close it you CANNOT reopen it or open a new dispute for that purchase. If you ever need to open a dispute with Paypal make sure you are completely satisfied with the purchase.

 

[Patrick from Davis]

I would call them and get a service representative.  You might look up to see if there is a phone shortcut to do it.  I would play dumb about computers and continue to mention how inconvenient this is.  Say the process confused you and now you are sure you need to complain.  But most of all, get a person, and write down their name, ext and so on.  In these cases, I have found taking to people is by far the quickest way to get things done.
Patrick

 

[Strat Avenger]

I closed my PayPal account a long time ago. I think they're a bunch of scammers.

 

[DangerousR6]

I closed my PayPal account a long time ago. I think they're a bunch of scammers.

I'm not an advocate of paypal in any way, but I do have a paypal acct. and use it quite a lot. And they are not any more scammers  than most credit card company's today.

Some may recall I opened a Paypal dispute and then closed because I felt that not enough time had passed. So I closed the dispute with that description. Some Paypal automation  came along and annotated the case that an "amicable resolution had been reached".

I've decided to (re)open my dispute because it's getting close to three weeks and since leaving voicemails I have had no contact with the vendor. I was thinking about it this weekend and I was getting mad, so for that and other reasons I decided to (re)open the dispute.

Here is the warning. If you open a dispute with Paypal and close it you CANNOT reopen it or open a new dispute for that purchase. If you ever need to open a dispute with Paypal make sure you are completely satisfied with the purchase.

Yes, it is a good idea to check the rules and guidelines before attempting a dispute..

 

[ezas]

Dangerous: There is nothing in the help for, or the policy covering disputes, that documents anything close to this situation I found myself in. It would be simple for their coders to put in some automate that pop's up when you close a dispute. 'by closing this dispute you are agreeing that this dispute has been resolved between you and the vendor. You will not be able to open another dispute for the same purchase unless it is a separate item'.

Street Avenger: The Dev for PCLinuxOS refuses to do any business with Paypal for donations. I know other, mostly sellers, who share your sentiment. For me, worst case, it's a $23 lesson.

Patrick: I spoke with a Service Rep. I'm always nice, but I let him know how ridiculous this was.

In GOOD news: My Pickguard order with Angela shipped today (I ordered it on Sunday).  In even MORE good news it's NAD! Woo Hoo.

 

[line6man]

I closed my PayPal account a long time ago. I think they're a bunch of scammers.

How do you do without a PayPal account? PayPal is a necessary evil if you do a lot of online transactions.

 

[Strat Avenger]

I closed my PayPal account a long time ago. I think they're a bunch of scammers.

How do you do without a PayPal account? PayPal is a necessary evil if you do a lot of online transactions.

Well, I don't shop on eBay anymore.

Most reputable businesses take credit cards. I they don't, then I don't need to be doing business with them.

 

[SustainerPlayer]

Well, I don't shop on eBay anymore.

Most reputable businesses take credit cards. I they don't, then I don't need to be doing business with them.

+1

 

[Cagey]

Most reputable businesses take credit cards. I they don't, then I don't need to be doing business with them.

Not all exchanges take place with or between businesses. For instance, I do a fair amount of guitar work for individuals who are not local to me. I also sell the gear I fall out of love with from time to time. I could wait for checks or money orders, but they're arguably less convenient and potentially more problematic than Paypal.

 

[line6man]

Most reputable businesses take credit cards. I they don't, then I don't need to be doing business with them.

Not all exchanges take place with or between businesses. For instance, I do a fair amount of guitar work for individuals who are not local to me. I also sell the gear I fall out of love with from time to time. I could wait for checks or money orders, but they're arguably less convenient and potentially more problematic than Paypal.

Exactly.