I've only bought one of their bridges, and while I'm quite pleased with it, I was disappointed to see a big "Made in Taiwan" sticker on the thing when it got here. Not that I mind it was made there, but to me if a company is going to give away the jobs and tax revenue that benefit this country as a whole, then they should at least give back to the consumer in the form of lower prices. Why are they charging so much for parts that are made by what is essentially slave labor?
Which speaks to perhaps why support is less than ideal. If WangChungBang is doing your manufacturing in some Pacific rim sweatshop and some cloud computer is handling the sales end and UPS is handling shipping, you can basically run the whole business off a laptop and a remotely hosted website. Don't even need an office, per se. Sit on the beach and enjoy umbrella drinks while the retirement fund grows like an unsupervised rabbit farm.