It's a sad, sad day....
- Thread starter The Norwegian Guy
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The Norwegian Guy
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I did send him a PM 
I don't blame him for anything. He did an amazing job with the guitar, and it looks very good where there's no marks. :icon_thumright:
I don't blame him for anything. He did an amazing job with the guitar, and it looks very good where there's no marks. :icon_thumright:
The Norwegian Guy
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Well - I'm not sure how much I can get out of the complaint. But it may be a good start on a new neck 
O
OzziePete
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1) Contact Tonar and work with him on this.
2) After getting advice from Tonar, go to Post Office and file claim.
3) What might be the best course of action is to file the claim, get the money for the damage, and then send the body back to Tonar for the repairs..
Really sorry to hear of this happening...
2) After getting advice from Tonar, go to Post Office and file claim.
3) What might be the best course of action is to file the claim, get the money for the damage, and then send the body back to Tonar for the repairs..
Really sorry to hear of this happening...
Tonar8352
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Here is the PM I sent to Andreas regarding this. I think it can be fixed but if not I will certainly make it right. Yes it looks like it got cooked and the cloth that it was wrapped in pressed into the finish. It is true the beauty of lacquer is that it is easy to repair. Sorry I did not get to this sooner but I was in the Bay Area picking up guitars today and just got home.
Andreas,
Ahhhhhh that makes me sick; it sure did not look like that when it left here. :sad: That looks like the body got super hot and the fiber of the wrapping melted into it.
This is what I want you to try first. Get some Virtuoso Cleaner and use it with a micro fiber rag. Pick a small inconspicuous spot on the back and see if you can polish it out.
If that does not work then you will need to get some 2000 grit wet/dry sand paper and level sand it. Soak the paper over night in water to soften it. Put some Murphy oil soap in distilled water and sand in a small circular motion, wipe it off with paper towels and dip the sandpaper in the water about every 20 seconds to clean the abrasive off. The surface should be dull and level before you polish it back up. Use the Virtuoso and polish it back up.
Do not let the water leak down into the holes or the wood will swell and the finish will crack. You might try to find a friend that has experience painting cars and sanding out finishes to help you with it. Be careful you do not sand though the lacquer. If you cannot fix we will have to get together and figure some thing else out. No matter what it takes I will make sure you are satisfied.
Here is the product you should use. Use the cleaner not the polish.
http://www.virtuosopolish.com/
Andreas,
Ahhhhhh that makes me sick; it sure did not look like that when it left here. :sad: That looks like the body got super hot and the fiber of the wrapping melted into it.
This is what I want you to try first. Get some Virtuoso Cleaner and use it with a micro fiber rag. Pick a small inconspicuous spot on the back and see if you can polish it out.
If that does not work then you will need to get some 2000 grit wet/dry sand paper and level sand it. Soak the paper over night in water to soften it. Put some Murphy oil soap in distilled water and sand in a small circular motion, wipe it off with paper towels and dip the sandpaper in the water about every 20 seconds to clean the abrasive off. The surface should be dull and level before you polish it back up. Use the Virtuoso and polish it back up.
Do not let the water leak down into the holes or the wood will swell and the finish will crack. You might try to find a friend that has experience painting cars and sanding out finishes to help you with it. Be careful you do not sand though the lacquer. If you cannot fix we will have to get together and figure some thing else out. No matter what it takes I will make sure you are satisfied.
Here is the product you should use. Use the cleaner not the polish.
http://www.virtuosopolish.com/
The Norwegian Guy
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No problem at all, tonar!
I'm willing to pay shipping both ways again (and for the repairwork offcourse) to make this beauty shine like a diamond again!
I'm willing to pay shipping both ways again (and for the repairwork offcourse) to make this beauty shine like a diamond again!
Nando Vallart
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Yes, Greg is just a awesome guy! If we only had more people like him hanging around the world, this place would be much better!
Big hail to Tonar!
Big hail to Tonar!
ByteFrenzy
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Let's all join in and make the guy really blush - it's not just in business, but his input in this forum on the whole is among the best both regarding knowledge and helpfulness.Max said:
I painted autos for 8 years and grew up painting cars, motorcycles and guitars for actual $$. First let me say that Tonar's work is phenominal and He would be the best to reply to this as it DOES depend on the finish used. If is is Nitro which is basically old school auto lacquer then buffibg compound by careful machine alone will work. If it is any sort of urethane and was hardened it is much harder and needs careful wt sanding with 600-1200 grit--careful not to break thru the clear coat. Good news is it should be repairable and you will never know the dif. See a reputable body shop if no guitar refinisher can be found. Should'nt cost much either.
Heres my thought based on the pics i saw, the paint outgased bad because of a decompressed cargo hold in the airplane, Not all cargo is carried in ground level atmosphere.
I know no one is Blaming Tonar, or anyone else for that matter, but that sucks, All will be well in the end,
I know no one is Blaming Tonar, or anyone else for that matter, but that sucks, All will be well in the end,
ByteFrenzy
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Anybody ever try spray painting inside a vacuum chamber? That should immunize your finish against decompression...
