Cactus Jack said:
Honestly, I would expect Warmoth to call the customer to discuss, not the other way around.
If the 720 mod and the 510 bridge are incompatible and cannot be set up correctly why is it even an option?
Good questions. There are several things to address here.
Regarding your first question, people order Warmoth parts with all kinds of oddball option combinations all the time. They use them in all kinds of crazy ways, and with all kinds of crazy hardware, all the time. It's impossible for us to know or predict what every customer's intended use for any given part, or combination of options, might be. We do our best to watch for obvious conflicts, and we do call when we find them. For all I know, customer service has already spotted this and made a call, or is planning to. They are in a different building than I am, so I can't be sure.
Secondly, our website is incredibly complex. There are literally trillions of possible combinations of options. You can imagine how difficult it is to manage that, and how changing one thing might inadvertently affect something else. That seems to be the case with the 720 mod. We officially discontinued the 720 mod some time ago. At that time it was removed completely from our site. Somehow over the last few months it has become visible again, and no one noticed until just now. Within the last few minutes we have begun trying to figure out why, and again remove it from the website. By tomorrow it should be gone again.
Lastly, as I mentioned before, we do routinely call customers when we see something that seems to be a clear conflict. And as I said before...our sales team may already be aware of this, and planning a call. I don't know. My advice for mdurg68 to call us was my response to him as a forum member, reading his question on a forum. I don't know his name. I don't know his phone number. I have no idea what his order number is. But what I could do in that moment was give him some advice to act upon, which I did. Meanwhile, our sales team is being made aware of this thread, just in case they haven't already spotted this issue.
So in fairness to Warmoth....I read this thread about 40 minutes ago. Since then, I have:
1. Responded to the customer with actionable advice.
2. Made our CSR department aware of the thread, so they can look into it.
3. Researched the problem by checking the option on four different models on our website.
4. Created a ticket for our developer, who is already working on a fix for the problem.
5. Written this long post.
EDIT: Immediately after I saved this post, our developer notified me that the 720 mod has again been removed from the site, so this error doesn't happen again. So about 45 minutes from being made aware of the problem to having it removed from the website.