Seamas
Hero Member
- Messages
- 517
What are your expectations from the various vendors you use when purchasing guitar/ build materials?
In the process of my first build, I would say that most of the companies I l have dealt with--Warmoth, Guitar Reranch, StewMac, AllParts, etc have all been easy. I register, place an order, they e-mail me a receipt (immediately) and let me know more or less when my order will ship and how soon it get to me.
I decided to order my pickups directly from the company (I won't name it--but it is one of the bigger names) as opposed to from another online retailer (mostly because they had all three of the pickups I wanted so I could just go to one source).
I placed an order March 28. No e-mail from them. I check my account, they have the order there, but nothing under the status. So I contact them via their e-mail portal yesterday, 24 hours go by, no response.
I decide to give them a call ( I really just want to know if my order is getting processed or if it is in some limbo). Their automated operator has be on hold about 20 minutes--and then I am put through to voice mail --no customer service available.
I leave a message. Wait a couple hours, no e-mail or anything.
I call again. Same thing as before.
I suppose it is something of a holiday week, but there is zero mention of anything about closing or anything on their website.
It is completely bizarre as this is probably the largest of the companies I have been dealing with and they seem to be the worst at the online retail.
I'm not in a rush to get the product, but I think four+ business days is MORE than enough time to let a buyer get a response.
In the process of my first build, I would say that most of the companies I l have dealt with--Warmoth, Guitar Reranch, StewMac, AllParts, etc have all been easy. I register, place an order, they e-mail me a receipt (immediately) and let me know more or less when my order will ship and how soon it get to me.
I decided to order my pickups directly from the company (I won't name it--but it is one of the bigger names) as opposed to from another online retailer (mostly because they had all three of the pickups I wanted so I could just go to one source).
I placed an order March 28. No e-mail from them. I check my account, they have the order there, but nothing under the status. So I contact them via their e-mail portal yesterday, 24 hours go by, no response.
I decide to give them a call ( I really just want to know if my order is getting processed or if it is in some limbo). Their automated operator has be on hold about 20 minutes--and then I am put through to voice mail --no customer service available.
I leave a message. Wait a couple hours, no e-mail or anything.
I call again. Same thing as before.
I suppose it is something of a holiday week, but there is zero mention of anything about closing or anything on their website.
It is completely bizarre as this is probably the largest of the companies I have been dealing with and they seem to be the worst at the online retail.
I'm not in a rush to get the product, but I think four+ business days is MORE than enough time to let a buyer get a response.