This really pisses me off!!

[labguitar1003]

so ive been waiting almost 3 weeks to hear back from guitar center about a used amp they have and today i decided to email customer service with my complaint. this is where the story gets interesting, i tell them that i have contacted the store 3 times and waited 3 weeks to get info on this amp.

the guy from customer service replies back this, "to get a hold of a store, try emailing them." im like WTF??  :doh: did this guy not even read my email, i have already tried to email them they wont respond back. are they really trying to get rid of customers by having crappy service??

 

[Jusatele]

welcome to corporate America
is it a wonder we are being squashed world wide in the trade wars
the guy has done his job, he has done just enough not to be fired, he answered the email
that was his job
if he cared he could have followed through with a email to the store manager asking why they had not answered and notified his superiors to check for a follow up by the weeks end, then emailed you saying they had contacted the store
but that would have been work
and he has done his, he answered you. Anything else means he would have too lift a finger
It is a shame but we are micro managed so bad, that he has finished his job, all he is required to do is answer. So he does and if he does anything besides what his standard answer is, he will get in trouble, so why bother they have told him that if you need to get hold of a store, answer with, Email the store.

 

[line6man]

The hell with that. Guitar Center itself pisses me off.

Also, pretty much everything else. :icon_jokercolor:

 

[Hbom]

I would find another amp. (at a different store)
Buy it.
Send copies of the reciept and all of your e-messages to the GC store in question, the clown that didn't answer your request for imfo. and GC corporate head quarters.
Tell them that because of their poor response you won't return to any of their stores for at least 1 year.
Vote with cash. It's the only thing they hear.

 

[Superlizard]

Why do you people buy anything from Guitar Center?  :doh:

Support the mom & pop stores; both brick & mortar, and internet!

 

[Jusatele]

Lizard, I keep getting flamed for saying that

 

[AprioriMark]

OP... better to be pissed off than pissed on.

-Mark

 

[elfro89]

I've heard alot of bad things about guitar centre lucky we dont have a gc in the UK. Thomann.de is the site I pretty much use, that and andertons.co.uk

 

[swarfrat]

Forget big vs little. Support stores with customer service, big or small.

 

[-CB-]

Guitar Center is right at the top of my "vendor of last resort" list..... them and "parts-is-parts".

The emo/goth looking excuse for an XY chromosome carrier at the entrance/exit guard station asked me "Can I check your bag"  as I was leaving.  I told him, that if he even tried to touch my bag, he'd lose his arm.  He just looked at me.  I walked out.    The bag was full their sales brouchure crap.  No products.

And finally.... MAP pricing at its finest.  "We will not be undersold!!!!".  Screw them.  Sol out in LA undersells them every day, by hundreds and is the #2 retailer of Gibson world wide because of it.  All that from his VERY SMALL shop.  Think in terms of 50 to 55 percent off Gibson guitars.  GC wont touch that.

 

[labguitar1003]

the thing is i have 3 music shops by me one being guitar center, one just went out of business and the other is in my town but the owner doesnt really like me that much because im in there jamming out all the time. the one in my town is good but cant really acquire the specific stuff im looking for but they are great for other stuff. so im stuck with guitar center as my only source of gear because i dare not trust ebay. so now im gonna do what any sensible person in my situation would do...  complain to corporate until they give me what i want.

 

[JaySwear]

When I really needed information about a bass another GC had I just called. I figured they wouldn't be very consistent in replying to emails and I guess I was right. Actually it seems like it isn't inconsistent, it's nonexistent. Either way, I'd just call! They're usually helpful on the phone from my experience. Especially if they think they're making a sale, with their commission and all.

 

[Super Turbo Deluxe Custom]

To add to Jusatele's response, his job is probably just to respond to emails and whittle down an inbox, not actually resolve anything.  That actually takes time and effort.  When I worked in retail, I got to be the punching bag for all the complaints, somehow it was my fault that alcohol sales were funny on Sundays?  Rather than blame the guy, blame the bigger picture and their policy. 

 

[Graffiti62]

so ive been waiting almost 3 weeks to hear back from guitar center about a used amp they have and today i decided to email customer service with my complaint. this is where the story gets interesting, i tell them that i have contacted the store 3 times and waited 3 weeks to get info on this amp.

the guy from customer service replies back this, "to get a hold of a store, try emailing them." im like WTF??  :doh: did this guy not even read my email, i have already tried to email them they wont respond back. are they really trying to get rid of customers by having crappy service??

Not to flame the fire--far from it actually, but I am curious as to what kind of amp you were looking at.

 

[labguitar1003]

Not to flame the fire--far from it actually, but I am curious as to what kind of amp you were looking at.

i was looking at a marshall lead 100 head which the only places i have found them are guitar center and ebay.

 

[Firebird211]

I have never dealt with GC, I usually find everything I need at a better price at Musician's Friend.  They have always been great to me, and I always find their prices much cheaper than most local stores in my area.  They have new and used gear as well.

 

[AutoBat]

GC bought MF in 1999.
I suppose there may be some autonomy left though, so if MF has actual customer support, then more power to them.
Even buying strings at GC is much more difficult than it needs to be.

 

[Firebird211]

GC bought MF in 1999.
I suppose there may be some autonomy left though, so if MF has actual customer support, then more power to them.
Even buying strings at GC is much more difficult than it needs to be.

I guess I have given a dollar or two to GC inadvertently then, but it appears that MF is a sister company and still maintains it's own identity.  MF, as large as it is, would still be in danger of becoming too much like GC, especially if GC started calling all of the shots for them.  What a freakin monopoly. :evil4:

 

[CrackedPepper]

If you don't have a local shop that you  can go to, why deal with GC when you can deal with Sweetwater?  Good prices, free shipping and a generous return policy.  I use them when my local shop doesn't have what I need and I've been very happy with them.

 

[labguitar1003]

so i just went and bought a marshall from my local store not quite what i wanted but for $200 plus cab and free cable it definitely put me back in good standards with the store owner.
the marshall is a G100R and the cab is unknown brand. its loaded with 10's though