Moze (the owner, Moze) blows IME as well. There was one guy named Mike IIRC that worked at Moze's shop that set up one of my Strats that did a killer job. Everything was perfect including nut, neck bolt hole alignment, pickguard alignment, tuner alignment, and immaculate fretwork. But Moze... lopsided pup ring alignment, no fretwork done (I even requested a full leveling and crowning), plus he's a total Floyd Rose noob. The saddles are supposed to be shimmed to match the fretboard radius (two shims on the E strings and one shim on the A/B strings... 16" radius... in addition to however high it needs to be to maintain a flush-mount/float neck angle). I requested that this be a floating Floyd so I could do pull ups and flutter tricks. When I picked the guitar up from the shop, the tremolo bar shaft on the underside of the Floyd baseplate was rubbing on the interior routing of the body causing the bridge to get stuck, resulting in no flutter. Tuning issues also were incurred. I had to take the trem off and sand down the interior of the trem cavity (in truth, this is a flaw in the milling of the body which was a USACG..... still inexcusable that this was not noticed during set-up).
So what'd I learn from all this? That I need to either find another luthier, or learn to do all this myself. :toothy12: I'm going to hit up Repair Zone for a refret on one of my older guitars so we'll see how that goes.