Shoutout to Paul K. - Customer Sales Staff

[juwel1998]

Hello everyone on the forum,

I just want to give Paul K. from the Customer Staff - Sales Representative a big shout out.
I don't know if he is inside this forum, but maybe he hears about it from some other Warmoth employee who is on here.
He was very helpful and kind whenever I called in. He tried his best to satisfy all my needs and wants.
He could have done the last one, but I didn't want to pay on top of everything.

Everything's going to be really fine and good with my stuffs.

Thanks for everything and all your support.
If someone does something nice, even though it's their job, it can still be told on the forum.

Bye  JULIA


PS:  No one of you ever talked to Paul K. No comments to make?

 

[Cagey]

I've dealt with a number of people at Warmoth and have always been treated well, sometimes to the point where they've gone above and beyond the call of duty to make me happy.

Probably one of the BEST features of dealing with them is humans answering the phone. Not just that, but it's almost always somebody who can help you immediately. No asking for a department or an individual or trying to make somebody understand what it is you want so they can misconnect you. That kind of response is nearly unheard of these days.

 

[juwel1998]

Hey Cagey,

what did you mean by "..... so they can misconnect you" and "That kind of response is nearly unheard of these days".  :icon_scratch: :icon_scratch: :icon_scratch:
Maybe it's me being just tired, but right now I have troulbles understanding what you are trying to say?

It's 11 pm over here, no offense and remember English is my only my 2nd language....

Bye  JULIA

 

[Cagey]

It's not your fault; it's poor grammar on my part.

What I was trying to say is two things.

First, that often when you ask a receptionist/operator to figure out what it is you want so they can decide who to connect you to, they make a bad choice and connect you to the wrong person. Then you have to start over, or get somebody who shouldn't be involved in the first place to do some work they shouldn't have to do. It's just poor practice for everybody involved.

Second, that the premium service you get by being immediately talking to someone who can help you is rare these days. You often have to deal with either a receptionist, operator, secretary, or worst of all, a computer-based call center.

 

[juwel1998]

Hello Cagey,

I thought at W. it is normal that the second case is valid.

"Second, that the premium service you get by being immediately talking to someone who can help you is rare these days."

I started this post actually, since some people here on the forum weren't as lucky as me.
I wanted to show them, there can be other possibilities.
At least I believe I can consider myself lucky.
But let's wait and see, what happens, if problems come up.
I believe though, that he will try to do everything to make me happy.

But with my first ever order with W., I believe, there won't be any problems.

Bye JULIA

 

[Cagey]

I thought at W. it is normal that the second case is valid.

"Second, that the premium service you get by being immediately talking to someone who can help you is rare these days."

It is normal at Warmoth. It's not normal at most businesses these days. That's why I said it's rare.

 

[juwel1998]

yeah, I've had experiences like that as well.... service in Germany is usually worse than in the USA.

Bye  JULIA

 

[Orpheo]

I agree with cagey. warmoth (as a company) seems really concerned in keeping their customers happy.

In that light I'd like to express my thanks to Eric Wylee. That man has helped me on more than one occasion. In fact....in all 14 of the builds I have done, he has had some part. The biggest thing was the last project I ran. I've opened a little thread on how that guitar is turning out

 

[reluctant-builder]

Is it Paul or Jason? You mention Paul in the subject and the postscript, but then cite "Jason" in your first paragraph.

 

[juwel1998]

Hello reluctant-builder,

I have no idea at all how it came into my fingers to write Jason, it is Paul for sure. I just saw that this morning, after waking up..... and changed it immediately.


Bye  JULIA

 

[Torment Leaves Scars]

I agree with cagey. warmoth (as a company) seems really concerned in keeping their customers happy.

They ain't all that concerned...just sayin'. 

I'll send ya a PM if you're interested, but I'll just say if I order from them again, I certainly won't be dealing with the jerk I did the last time.

 

[juwel1998]

Hey Dan,

yep OK, I'm waiting on that PM.  And I fully understand your attitude towards this person.  :laughing7: :laughing7:

Bye  JULIA

 

[Torment Leaves Scars]

Hey Dan,

yep OK, I'm waiting on that PM.  And I fully understand your attitude towards this person.  :laughing7: :laughing7:

Bye  JULIA

I'm sorry, Julia, I was speaking about sending Orpheo a PM if he was interested in hearing all about it.  :doh:

 

[Corey P.]

The few experiences I've had with humans at W were very positive, though I completely understand that's not a universal truth with any company, even one with good intentions.  I phoned in my original order for a J-Bass body & bunch of hardware in mid-2005, and honestly have no recollection of who I spoke to on the phone, but they meticulously went over my order with me (online ordering has come an insanely long way since then), and later had some e-mail correspondence with Jay Davidson (no idea if he's still at W?), and he was very straightforward & polite.

More recently an inexpensive piece of hardware (a neck plate pad) was missing from a small online order and when I called they understood and asked if it could be shipped with a neck I had ordered since that was still being completed at the time, and that made sense for me since that the neck was what I needed it for anyway, and had it not been okay I have full confidence it would've been shipped to me promptly.

Although I could/should've taken that opportunity to set in motion my evil plot to sink Warmoth by forcing them to ship a single neck plate pad at a time.  :evil4:

 

[RobR]

I agree with cagey. warmoth (as a company) seems really concerned in keeping their customers happy.

They ain't all that concerned...just sayin'. 

I'll send ya a PM if you're interested, but I'll just say if I order from them again, I certainly won't be dealing with the jerk I did the last time.

If there is ever an issue with customer service I want to hear about it..... feel free to contact me directly at rob at warmoth dot com

Rob Rounds
Sales Manager
Warmoth Guitar Products Inc.

 

[mayfly]

Everyone I've dealt with at W had been very good.

I'll echo Rob's comments: if you have a bad experience, a private email to Rob is the way to handle it.

 

[reluctant-builder]

Since Julia mentioned it, "Paul K." was ringing a bell in my head. I went back through my emails and found a few I exchanged with precisely him. He was very responsive and, ultimately, quite helpful.

 

[Updown]

Everyone I've dealt with at W had been very good.

I'll echo Rob's comments: if you have a bad experience, a private email to Rob is the way to handle it.

+1
YEP all the same here, their service / support / help (of course products) is truly outstanding  :blob7:
Rob has helped me out a number of times and many other people there have too.  :icon_thumright:

To all at Warmoth ..... Top notch work all round  :hello2: .... 10+

 

[Torment Leaves Scars]

I sent Rob a PM. 

My main concern isn't how I was treated prior to purchase, as that wasn't an issue.  My issue is with how I was treated after the purchase.  My rep was also very helpful...until I had an issue.

I know to some I probably come across as a Warmoth hater, and that's most definitely not the case.  I'm very enthusiastic about their products and my guitar.  Without sounding partial or cliche, my Warmoth guitar ranks as one of the top 3 guitars I've ever played.  It looks good (would look great if the finish was better...), plays like a dream, is super-comfortable, and it's just an EXCELLENT instrument.  I absolutely LOVE it.  What I DON'T love is the way I was treated when an issue arose. 

My problem isn't with the product, it's with the customer service I received.  I just wanna make that clear.

I would love to do another Warmoth build, but after that less than pleasant experience, I'm a bit apprehensive about it.  I basically want assurance that if I do decide to go the "Warmoth way" in the future, I'm not going to run into the same treatment if a problem should arise.