Eisenhower42
Newbie
- Messages
- 24
Hi folks. Placed an order for a custom body and neck back around March or maybe April, and received the neck in late June or early July. And just received the body yesterday. I am in Saudi Arabia working as an expat, so I have Warmoth ship to my Aramex account parcel forwarding service in New York, where it is then forwarded on to me.
The body is absolutely gorgeous, but to my horror, was damaged. Someone apparently dropped the body, impacting on the rear corner of the upper bout. And they must have dropped it hard - the binding is pressed into the wood a bit, buckling the paint, chipping the poly. Ugh. Just made me sick to my stomach.
The outer box shows no damage whatsoever, and the foam body wrap had not been opened. My guess is someone dropped the body after it had been wrapped - where, I'll never know. But I don't think it was the box itself being dropped, as there were several layers of cardboard and a foam wrap protecting the guitar - this had to be the body being dropped while in the foam wrap, but out of the box. The wrap itself showed no damage in that spot.
I'm just sick. I've e-mailed Spike at Warmouth to see what can be done. What I'm hoping is that if I send the body back to Warmoth on my dime, they will make me a replacement. I don't think this one can readily be fixed, but who knows, maybe. Trying to file a claim with Aramex would be pointless. They only couriered the package for half its journey - and even worse, they assigned a value of $100, as there was no receipt in the package. So the best I could get from Aramex is $100, which is pointless.
At this point, I'm hoping the folks at Warmoth will be willing to make me a replacement if I eat all the multiple shipping charges, VATs, Customs, etc. I was so close to having everything in hand!
Tragedy.
Will try to post pics of the mock-up and damage.
The body is absolutely gorgeous, but to my horror, was damaged. Someone apparently dropped the body, impacting on the rear corner of the upper bout. And they must have dropped it hard - the binding is pressed into the wood a bit, buckling the paint, chipping the poly. Ugh. Just made me sick to my stomach.
The outer box shows no damage whatsoever, and the foam body wrap had not been opened. My guess is someone dropped the body after it had been wrapped - where, I'll never know. But I don't think it was the box itself being dropped, as there were several layers of cardboard and a foam wrap protecting the guitar - this had to be the body being dropped while in the foam wrap, but out of the box. The wrap itself showed no damage in that spot.
I'm just sick. I've e-mailed Spike at Warmouth to see what can be done. What I'm hoping is that if I send the body back to Warmoth on my dime, they will make me a replacement. I don't think this one can readily be fixed, but who knows, maybe. Trying to file a claim with Aramex would be pointless. They only couriered the package for half its journey - and even worse, they assigned a value of $100, as there was no receipt in the package. So the best I could get from Aramex is $100, which is pointless.
At this point, I'm hoping the folks at Warmoth will be willing to make me a replacement if I eat all the multiple shipping charges, VATs, Customs, etc. I was so close to having everything in hand!
Tragedy.
Will try to post pics of the mock-up and damage.