Thumbs up to Dimarzio's customer service

[spauldingrules]

The other day I ordered a new area 67 for my strat's neck position. I was installing it and had to run upstairs, and my daughter ran off with the mounting screws and one spring.  I emailed Dimarzio and asked what size the screw was - they offered to mail me springs and screws for free, and they picked up the shipping!  Got them two days later.

THEN... I decided white looked better than black.  So I emailed again and asked if they could send me a single white cover (which I offered to pay for) since I didn't want to order a set of three for $9.99 from an online retailer.  You guessed it - two days later a free white pickup cover arrived!

Those guys are awesome!  (and as some of you know, I hate everybody ).  Great service, and the pickups are sweet also.

Just letting you know!  Warmoth should start selling DImarzios.  Oh, and it went in my new warmoth pickguard with reverse stagger bridge route.  Pretty Sweet!

 

[exaN]

+1

DiMarzio has it right with the customer service. I've sent countless emails with questions about their products and I've always received quick answers. They even answer questions in their YouTube video comments, which is just unheard of.

How do you like the Area 67 in the neck? I'm seriously thinking about getting one.

 

[Doughboy]

Dimarzio has, hands down, THE BEST customer service of any company I have dealt with. Not only do they reply to e-mail quickly, but they always take the time to really go indepth & answer questions thoroughly as well. Hell, a couple of times Steve Blucher himself answered me back. Talk about service!!!

I've tried the same thing with Seymour Duncan & 90% of my e-mails go unanswered & the 1 time I called them, the rep was really rude & abrupt.

Although I have Duncans in some of my guitars, I think they're relying on old technology, their name & bad poor practices. Dimarzio is always pushing forward & coming up with new tech ala the Area noiseless PUs, which, imo, are the best on the market.

 

[shanejw]

I've had some really great luck with Dimarzio customer service as well.  I too, have called SD and it felt like the guy I was on the phone with didn't have time for me.  Given the choice between Dimarzio and Duncan I will always choose Dimarzio just on the basis that if I do have trouble it won't be a tiring experience resolving it.  I second Warmoth carrying Dimarzio stuff.

 

[Super Turbo Deluxe Custom]

Although I have Duncans in some of my guitars, I think they're relying on old technology, their name & bad poor practices.

What is new technology when it comes to pickups? 

 

[Doughboy]

Although I have Duncans in some of my guitars, I think they're relying on old technology, their name & bad poor practices.

What is new technology when it comes to pickups? 

I thought PUs were are simple as can be & you couldn't improve on them. But I was soooo wrong. Go check out the Area noiseless single coils & you'll see what I mean. Actual vintage single coil sound & feel with no noise. Whatever they did with them, no one else could or can.

 

[bpmorton777]

IM putting a set of Ultra Jazz 5's (noiseless) in my bass build. Hope they are as good as everybody says the Area strat pickups are.

Brian

 

[blue313]

Although I have Duncans in some of my guitars, I think they're relying on old technology, their name & bad poor practices.

I've heard good things about the new P-Rails and Blackouts.  :icon_scratch:

 

[exaN]

Although I have Duncans in some of my guitars, I think they're relying on old technology, their name & bad poor practices.

I've heard good things about the new P-Rails and Blackouts.  :icon_scratch:

Yeah Seymour Duncan makes great pickups imo, however I can't say about their customer service since I never really had to deal with them.

 

[Doughboy]

What I've noticed about Duncans is that their PUs seem more loose in the bottom end & overall, the sound isn't tight. The Dimarzios still manage to sound vintage, but they don't have that loose sound.

 

[Super Turbo Deluxe Custom]

I thought PUs were are simple as can be & you couldn't improve on them. But I was soooo wrong. Go check out the Area noiseless single coils & you'll see what I mean. Actual vintage single coil sound & feel with no noise. Whatever they did with them, no one else could or can.

That's not new technology though.

 

[Doughboy]

I thought PUs were are simple as can be & you couldn't improve on them. But I was soooo wrong. Go check out the Area noiseless single coils & you'll see what I mean. Actual vintage single coil sound & feel with no noise. Whatever they did with them, no one else could or can.

That's not new technology though.

What would you call it then?

 

[Super Turbo Deluxe Custom]

What would you call it then?

Clever marketing.

 

[Doughboy]

What would you call it then?

Clever marketing.

I fyou want to be closed minded & make up your mind without reading about & hearing the PUs, that's up to you.

 

[Super Turbo Deluxe Custom]

I'm hardly closed minded, mainly because I don't believe pickup technology begins and ends with one company, but I call it like I see it.  The DiMarzio Area humcancelling Strat pickups use 2 coils to hum cancel, nothing new.  DiMarzio isn't the first to do this.  The Fender Vintage Noiseless Strat and Tele pickups have done this for years, and they weren't the first either.  Fender stacks theirs, DiMarzio's are vertical.  Which one sounds better....if that was easily answerable, there'd be only one being made.

IMO, there has not been anything new in the pickup world for quite some time.  There have been new people putting their spin on proven technology.  DiMarzio may have new pickups, but this is not new technology.

 

[TJD]

I'm hardly closed minded, mainly because I don't believe pickup technology begins and ends with one company, but I call it like I see it.  The DiMarzio Area humcancelling Strat pickups use 2 coils to hum cancel, nothing new.  DiMarzio isn't the first to do this.  The Fender Vintage Noiseless Strat and Tele pickups have done this for years, and they weren't the first either.  Fender stacks theirs, DiMarzio's are vertical.  Which one sounds better....if that was easily answerable, there'd be only one being made.

IMO, there has not been anything new in the pickup world for quite some time.  There have been new people putting their spin on proven technology.  DiMarzio may have new pickups, but this is not new technology.

No disrespect intended but try a listen..one of them actually IS noiseless and I don't mean fender.

 

[AutoBat]

I have fender noiseless pu's in my guitar, and they're every bit as good as advertised.

 

[Doughboy]

I'm hardly closed minded, mainly because I don't believe pickup technology begins and ends with one company, but I call it like I see it.  The DiMarzio Area humcancelling Strat pickups use 2 coils to hum cancel, nothing new.  DiMarzio isn't the first to do this.  The Fender Vintage Noiseless Strat and Tele pickups have done this for years, and they weren't the first either.  Fender stacks theirs, DiMarzio's are vertical.  Which one sounds better....if that was easily answerable, there'd be only one being made.

IMO, there has not been anything new in the pickup world for quite some time.  There have been new people putting their spin on proven technology.  DiMarzio may have new pickups, but this is not new technology.

I'm not going to argue with you & everyone is welcome to their opinion. However, calling the newer pickups available now a days, the same as those that were invented in the 50s, with the only difference being 'clever marketing' & not new tech, is silly.

So all Leo Fender needed in the 50s to make his PUs not hum was clever marketing?

What about reducing string pull, yet making a PU sustain more with the same output? Seth Lover just needed clever marketing to do that with PAFs?

 

[Super Turbo Deluxe Custom]

Wow.  That's exactly what I said.  Joking of course.

I never mentioned Leo or the 50s.  I did however mention a hum canceling coil that DiMarzio uses that Fender also did something similar, and has since 1998.  That's 12 years, hardly new.  Lace did it differently, but the same effect was a vintage sounding, low noise pickup.  He did that in 1985.  Again, not new.  DiMarzio is not the 1st to do this, nor will they be the last.  The next guy that does will claim it's new and his are the best and some guy in a forum wil believe him and call everybody closed minded that doesn't agree with him.  The cycle continues.

 

[ironeddie]

I've talked to a number of people about pickups and for some reason Dimarzio got a bad rap.  So what did I do?  I went ahead and bought some anyway and I think they are great.  Any question that I had, they answered.  I think that they are a winning company.