Tech Support Chat link

[Wyliee]

Here's a survey for the membership here.

Warmoth has been testing a live chat function over the past two weeks.  You can see it here: http://www.warmoth.com/Pages/Guitar.aspx.  Look for the live chat button on the left side of the screen.  I'm the only one manning it right now and I'm not always available.  You can always click and leave an email.

The number of site visitors taking advantage of this feature has been less than expected.  It would be great to know if this would be of interest to you.  Either way, why or why not?

Would it be a greater value if it were available outside regular business hours?  As early as 7:30AM and as late as 6:00PM (Pacific time.)  We're looking at this as an additional way of providing technical support.

 

[dbw]

Are we allowed to use it to shoot the shit with you?  If so, I'm in favor of it, otherwise I don't care. 

 

[mayfly]

I'm trying to come up with some joke to rattle Wylie's cage a bit - and I can't seem to..  :-\

I personally would not use it - I'd pick up the phone instead.

 

[DangerousR6]

I think it could be a helpful tool to those that are less experienced, and have no other means of solving their problem... :dontknow:

 

[tfarny]

I've experienced those one some other retail sites and always found them to be gimmicky, but picking guitar parts is a bit more complex than buying a tennis racket. I personally would not use it and would imagine most of us 'power users' (read: helpless junkies) would not.

 

[Wyliee]

Are we allowed to use it to shoot the shite with you?  If so, I'm in favor of it, otherwise I don't care. 

That would be a no.  It would not be a lonely guitarist chat line!

 

[DangerousR6]

Are we allowed to use it to shoot the shitee with you?  If so, I'm in favor of it, otherwise I don't care. 

That would be a no.  It would not be a lonely guitarist chat line!

 

[JaySwear]

i think it's a great idea, but probably wouldn't be used enough to really justify it. i've found that emailing you guys always gets a pretty quick response when i've got a question after hours, and it's easy enough to call

 

[dbw]

Are we allowed to use it to shoot the shitee with you?  If so, I'm in favor of it, otherwise I don't care. 

That would be a no.  It would not be a lonely guitarist chat line!

:sad:

 

[m4rk0]

Are we allowed to use it to shoot the shitee with you?  If so, I'm in favor of it, otherwise I don't care. 

That would be a no.  It would not be a lonely guitarist chat line!

Maybe a good idea then to wait until after Max' school starts again..
heheh sorry Max..

 

[m4rk0]

on topic, I think its a great idea, however I would probably feel guilty using it, and just email sales@warmoth instead

 

[taez555]

What sort of questions are being asked in this on-line tech support?      Issues with an order, or more "how do you adjust the truss rod" sort of things?

Personally I think it's cool if there's a need, but for the most part, it seems to me the 24 hour a day Unofficial Warmoth Forum is the single greatest "tech support" available for building a warmoth.    

 

[smavridis]

What sort of questions are being asked in this on-line tech support?      Issues with an order, or more "how do adjust the truss rod" sort of things?

Personally I think it's cool if there's a need, but for the most part, it seems to me the 24 hour a day Unofficial Warmoth Forum is the single greatest "tech support" available for building a warmoth.     

+1! the info i got from the forum is amazing! almost every topic i can think of has been posted on this site! the tech support line is a bit redundant. plus, we do your job for you!!!

 

[blue313]

on topic, I think its a great idea, however I would probably feel guilty using it, and just email sales@warmoth instead

That's my take on the idea.  I may use it, but you guys are usually excellent at returning emails.

 

[Wyliee]

What sort of questions are being asked in this on-line tech support?      Issues with an order, or more "how do you adjust the truss rod" sort of things?   

So far, they have been exceptionally basic.  Almost like an information desk for the Warmoth website.

 

[tfarny]

Maybe it's a good resource for those 'casual' purchasers. It can be reassuring simply to hear someone competent on the other end of the line. At the same time, your bread and butter must be the more knowledgeable repeat buyers and small scale custom shops, right?
Maybe it needs a more prominent placement? I never noticed it before this posting.

 

[Wyliee]

Maybe it needs a more prominent placement? I never noticed it before this posting.

Right now it is just one big experiment with limited staffing.  Even though it is a big orange button (when online), it is good to know you didn't see it and we would need to consider a different location.

It sounds like a button to send an email to sales would work just as well, provided it was prominently placed.