Mistake in my very first order

[bendeg]

Hi all,

I've just ordered a custom neck and body last saturday (10th April 2010)

I asked for standard stainless steel frets but I didn't know there were golden fret available...On a ziricote fretboard, it should be nice !

Since I have to wait 10-12 weeks, I thought it wouldn't be a big deal to change my order, so, I replied to their confirmation order email to ask them to put golden frets instead. No answer so far after 1 day (I know, I'm quite impatient to know if it's possible or not...). Because the parts have to be delivered in Belgium, I don't want to mess with the order...

Did I do it wrong ? Is there an "offical" Warmoth way to modify the order ?

Thanks for any reply that can clarify !

 

[whyachi]

Hi all,

I've just ordered a custom neck and body last saturday (10th April 2010)

I asked for standard stainless steel frets but I didn't know there were golden fret available...On a ziricote fretboard, it should be nice !

Since I have to wait 10-12 weeks, I thought it wouldn't be a big deal to change my order, so, I replied to their confirmation order email to ask them to put golden frets instead. No answer so far after 1 day (I know, I'm quite impatient to know if it's possible or not...). Because the parts have to be delivered in Belgium, I don't want to mess with the order...

Did I do it wrong ? Is there an "offical" Warmoth way to modify the order ?

Thanks for any reply that can clarify !

The general opinion here is that a phone call works much better than an email.

 

[nexrex]

They will e\get back to you, they usually just have a backlog of emails.

 

[bendeg]

They will e\get back to you, they usually just have a backlog of emails.

Thanks for that reply because, actually, that's what I thought ! Too impatient, too impatient...But hey, when I see all those necks and bodies, who wouldn't be !

 

[Kublai]

There will probably be a fee to change the order. I can't recall off the top of my head how much it is. $25 maybe?

 

[mgaut051]

45 in the e-mail I got today...

 

[Cagey]

I asked for standard stainless steel frets but I didn't know there were golden fret available...On a ziricote fretboard, it should be nice !

I can understand your anxiety. Those gold frets are gorgeous, very nearly as hard as stainless and just as glassy smooth. On that neck, you gotta have 'em! <grin>

 

[bendeg]

Got an answer and for info here is the mail :

Dear Benoit,
I will make this change for you, no problem. The Gold Fretwire is $30. I will have my clerk bill that to your card.
Thank you for your addition.
Best regards,

Bob Randolph

 

[Nando Vallart]

Cool!

 

[bendeg]

Cool!

Yes, indeed.

But Bob said "Thank you for your addition".
It isn't an addition, is it ? It's rather a change, well, that's what I think...I can't have stainless steel AND golden frets on the same fretboard...lol

 

[jimh]

I can't have stainless steel AND golden frets on the same fretboard...lol

Why not?.... Even frets Gold, odd frets Stainless  :icon_tongue:

 

[bendeg]

I can't have stainless steel AND golden frets on the same fretboard...lol

Why not?.... Even frets Gold, odd frets Stainless  :icon_tongue:

Lol, why not indeed :-D