Does Warmoth automatically include neck screws?

[SlartiBartfast]

So you're saying there's ALREADY a second build?! You're really in the hole now, you'll never play another off-the-rack guitar that you really like again without trying to build it through Warmoth afterwards :icon_biggrin:

Haha, yeah... I've got it bad! I started my fretless J Bass build about three weeks ago now. :cool01:

 

[Super Turbo Deluxe Custom]

The OP's question has been answered, so we can move on to full blown hijack mode now.

It's not a silly question, but we've seen CBS Fender go 3 bolt on the guise of a million of anything is a lot, and they were selling you an entire finished guitar.  How many necks had Warmoth sold?  Multiply that by 4 neck screws.  That's probably enough to pay several people for a while.

 

[Jet-Jaguar]

I don't think neck screws should be included with necks, but I think they should include it in the strat body builder. I mean, you really think you've ordered everything. I'm not sure about pots, though.

 

[NQbass7]

Would it violate the licensing to suggest things? Like, when you checkout, the site looks to see if you have a neck, body, and neckplate, and if you have all three but not screws, it asks if you meant to after you click checkout? Or like you bought pickups, knobs, and wire, but no pots, so it asks you if you meant to add them? I know a lot of people will be getting neckplates from Doug, or pickups from someplace else, so it wouldn't work all the time, but it might help catch some of the obvious ones.

 

[Cagey]

They already do that, in a way. When you select a part to see its details, there's a section down lower on the page that's titled "Customers Who Bought This Also Bought..." that shows 4 parts that fit that description. Unfortunately, it's generally not very helpful. That is, the parts displayed seem to be related only by order history, not by category. About all they ever have in common is that they're guitar/bass parts that have been ordered together in the past.

 

[NQbass7]

Yeah, that can help some, but if screws don't happen to pop up down there you're still outta luck. I'm just thinking a few lines of code at checkout saying "Do they have A, B, and C, but not D? Ask 'em if they meant to do that." Kinda the same way Gmail will prompt you if you use the word "attached" in an email but didn't attach anything.

 

[Cagey]

It could be done, but I can see that being a coding/maintenance nightmare. Lotsa lines of exception code tied to tons of relational tests, huge solution trees, the resultant execution time climbing and site performance suffering...

Then, it could get aggravating for many customers. Somebody who just wants to buy something doesn't often want to get asked a ton of irrelevant questions. Everybody already hates Radio Shack because they pester the hell out of you at the cash register. "Need any batteries? How's your cell phone? What's your address? You want insurance on that alarm clock?" And what if you have a list of things you're going to buy? You could end up being asked a LOT of questions. And what about going backwards? What if you just want to buy some screws? How many questions does that prompt? "Need a neck with those screws? How about a pickguard? Maybe some pickup mounting rings? Tuners? You are screwing something on, right?" Where does it end? The ordering process could turn into some kind of frustrating transactional nightmare, and that's the last thing an online retailer needs. Customers would flee.

Warmoth is a guitar/bass parts manufacturer/reseller. They're not kits. There are no missing parts. Order what you want. If you don't know what you want, they have very knowledgeable staff to help you. A simple phone call will clear things up. Or, you can always ask here.

 

[AGWAN]

While I get the feeling that not only does Cagey drink the Warmoth Kool-Aid, he is largely responsible for it existing, In my experience Warmoth has been the most customer friendly, pro-actively problem solving company I've ever dealt with. I don't think they need the Sycophancy that is sometimes seen from members of this forum.

I mean, I love Warmoths customer service, And I've love what little Warmoth I've experienced first hand. We're all here as fans. So seeing someone neurotically defend EVERY SINGLE aspect of a company is annoying and at times almost creepy.

But I also think that ordering by phone is really the right way to go. I better guitar can happen when it's ordered from a pro who can suggest and converse on it. who's seen plenty first hand. than can be done by digitally checking boxes on an order form.

 

[fdesalvo]

You guys can be a bunch of frickin (thanks for the auto edit) ball busters.  It's shameful because

1 - we should welcome "newbs" because we share the love of music and are adding to our knowledge base...and
2 - you guys who felt the need to step on the OP's balls are generally cool and knowledgeable people in my mind.  It's disappointing that you would treat someone looking for an answer that way. 

Bottom line is that this isn't honda/vtec.com and while it's the "internet" you are still interacting with real people.  You certainly wouldn't say that to someone's face, so why not extend the same courtesy?

 

[AGWAN]

^ Exactly.

I have Aspergers and I sometimes seem more capable of understanding social intricacies better than people twice my age.

I guess the trick is, I TRY.

 

[Wyliee]

While I do agree we, as a whole, can be rough on newcomers with poorly worded questions, I happen to agree with many of Cagey's comments here.  I don't think he's drinking the kool-aid either.  There's always at least two sides to every story.

Having been on the phones for years, I can tell you a customer is just as likely to rip my posterior to shreds for asking follow-up questions as they are to thank me for my help.  Calls like, "Dude, if I wanted you to upsell me, I'd ask for it...", "Just give me the G* D*mn parts I asked for.."  It's a catch-22 situation.  Of course, those are often the same customers that call by and cuss me out for not automatically including the parts they just told me they didn't want.  It's a minefield the sales reps navigate every day.

I don't know how many times I've seen a staff member come in to the office complaining because they forgot a part or two for their most recent build.  Been there, done that myself.  Even working with the parts every day, we can let a thing or two slip in our own builds.  It's only human....  Best thing to do is order a bunch of everything and load up your parts drawers...

 

[AGWAN]

When I call, feel free to upsell my brains out.

They'll know its me because my name is Whitney and my voice is a James Earl Jones level of deep.

 

[fdesalvo]

Amen!  I've been in your seat (or side of the counter) in many of my past iterations of employment.  Rudeness can flow in both directions. 

On a side note, WTH would anyone be rude to you guys?  I liken it to pissing off the waiter beofre your food is served!

While I do agree we, as a whole, can be rough on newcomers with poorly worded questions, I happen to agree with many of Cagey's comments here.  I don't think he's drinking the kool-aid either.  There's always at least two sides to every story.

Having been on the phones for years, I can tell you a customer is just as likely to rip my posterior to shreds for asking follow-up questions as they are to thank me for my help.  Calls like, "Dude, if I wanted you to upsell me, I'd ask for it...", "Just give me the G* D*mn parts I asked for.."  It's a catch-22 situation.  Of course, those are often the same customers that call by and cuss me out for not automatically including the parts they just told me they didn't want.  It's a minefield the sales reps navigate every day.

I don't know how many times I've seen a staff member come in to the office complaining because they forgot a part or two for their most recent build.  Been there, done that myself.  Even working with the parts every day, we can let a thing or two slip in our own builds.  It's only human....  Best thing to do is order a bunch of everything and load up your parts drawers...

 

[AGWAN]

Who peed in my guitar?

 

[fdesalvo]

^ :laughing7:

 

[SlartiBartfast]

As the original poster, I just want to reiterate that I never said Warmoth should include neck screws. I just thought that they might since I spent $1,200 on a body and a neck (which are both gorgeous), and I thought buying both together might mean that screws would be in the box.

I've been nothing but impressed by the service and the quality of the product that I've received. I had no idea that a seemingly simple question (albeit a noob question) would start off a debate. Let's all just stop the fussin' and the fightin'  ccasion14:

 

[AutoBat]

Just wait until he finds out that most cars don't come with floor mats in the base price.

 

[AGWAN]

Would it really be too much to ask Chevy to put a Calvin Peeing sticker on my Aveo?

I mean really. it's like 3 cents of vinyl.

 

[Wyliee]

Let's all just stop the fussin' and the fightin'  ccasion14:

Sounds good to me.  Beer is included, yes?!?!

 

[TonyFlyingSquirrel]

Brats too?

Beer & brats go together!