Cactus Jack
Senior Member
- Messages
- 484
I will add pics later today, but I want this post to stand on its own.
As we all know, Warmoth is officially shut down due to Corona Virus. The team is at home, and production is on hold until the Stay at Home order is lifted. Just before the pandemic struck I had ordered two Tele bodies. With everything going on I assumed I wouldn't see them until June...maybe July.
To my surprise, I received a shipping notification. I traded emails with Warmoth and found out that, yes, my orders had shipped. Turns out the Warmoth owners, and only the owners, go to the shop and do their best to process orders. Based on my order this entailed custom routes, packing, shipping, updating inventory, and I'm sure a hundred steps we're not even aware of. Obviously I got lucky. There are 1-2 folks jumping in and balancing health and safety, which is everyone's first priority, but wow, talk about dedication to customer service.
It goes without saying, Warmoth has gone far and above all expectations. They are committed to doing everything possible to not just meet our customer demands but exceed them in every way possible. Seriously, this is a world-class company producing world-class products, backed by a world-class team and ownership. While other companies are taking their lumps, Warmoth is demonstrating their commitment and dedication to their customer base.
Simply unbelievable.
As we all know, Warmoth is officially shut down due to Corona Virus. The team is at home, and production is on hold until the Stay at Home order is lifted. Just before the pandemic struck I had ordered two Tele bodies. With everything going on I assumed I wouldn't see them until June...maybe July.
To my surprise, I received a shipping notification. I traded emails with Warmoth and found out that, yes, my orders had shipped. Turns out the Warmoth owners, and only the owners, go to the shop and do their best to process orders. Based on my order this entailed custom routes, packing, shipping, updating inventory, and I'm sure a hundred steps we're not even aware of. Obviously I got lucky. There are 1-2 folks jumping in and balancing health and safety, which is everyone's first priority, but wow, talk about dedication to customer service.
It goes without saying, Warmoth has gone far and above all expectations. They are committed to doing everything possible to not just meet our customer demands but exceed them in every way possible. Seriously, this is a world-class company producing world-class products, backed by a world-class team and ownership. While other companies are taking their lumps, Warmoth is demonstrating their commitment and dedication to their customer base.
Simply unbelievable.