Suggestions during ordering

[Orpheo]

I find myself always slapping myself when I forget some small parts during ordering. it would be cool if the online builder (and the sales reps) would give out some pointers like, do you need the neckscrews? do you need an output jackplate? etc etc.

 

[line6man]

Meh, I'm picturing the Microsoft Office paperclip thing that irritated the crap out of everyone. :sad:

 

[mayfly]

"It looks like you're building a bass.  are you building a (a) J bass, (b) P bass (c) some multi-stringed monster?"

 

[Wyliee]

I find myself always slapping myself when I forget some small parts during ordering. it would be cool if the online builder (and the sales reps) would give out some pointers like, do you need the neckscrews? do you need an output jackplate? etc etc.

The sales reps generally try to do that now if requested.  The flip side to asking those questions is the customer thinking you're trying to upsell them and getting irritated.  There's a fine line to walk.

Future upgrades to the builders including showing hardware and pickups that match the routing options the customer has selected.  This will also help ensure proper hardware compatibility of parts.

 

[Tonar8352]

I have two Excel spread sheets, one for a Strat and the other for Tele's.  I have four columns that are as follows.
1. All the parts, everything!  I also include shipping, setup and miscellaneous labor.
2. Lists the cost of each item.
3. Lists the manufacture or vendor who supplies the part or service.
4. I use as a checklist. If I have the item in stock I check it, if it is on order I note that.

When I get ready to call a particular vendor I highlight the parts I need and how many.  It helps a lot.

 

[erogenousjones17]

I have two Excel spread sheets, one for a Strat and the other for Tele's.  I have four columns that are as follows.
1. All the parts, everything!  I also include shipping, setup and miscellaneous labor.
2. Lists the cost of each item.
3. Lists the manufacture or vendor who supplies the part or service.
4. I use as a checklist. If I have the item in stock I check it, if it is on order I note that.

When I get ready to call a particular vendor I highlight the parts I need and how many.  It helps a lot.

I did the same thing for my last build. It works really well, except you have to make sure you include everything in the list and forget the neck screws...  :doh:

 

[Orpheo]

I find myself always slapping myself when I forget some small parts during ordering. it would be cool if the online builder (and the sales reps) would give out some pointers like, do you need the neckscrews? do you need an output jackplate? etc etc.

The sales reps generally try to do that now if requested.  The flip side to asking those questions is the customer thinking you're trying to upsell them and getting irritated.  There's a fine line to walk.

Future upgrades to the builders including showing hardware and pickups that match the routing options the customer has selected.  This will also help ensure proper hardware compatibility of parts.

ah, okay, good call. after 10 orders, I have in my emai my most recent order (which is a copy of the last 3 orders or so ) and I just copy/paste that for my orders, and revise the neccasary specs (only woods,by the way). I just posted this, cause I used to forget some stuff, and it would have been helpfull if the sales rep would ask 'by the way, do you still need the neckscrews and neckplate?' and so on.

 

[Super Turbo Deluxe Custom]

it would be cool if the online builder (and the sales reps) would give out some pointers like, do you need the neckscrews? do you need an output jackplate? etc etc.

It's important to remember that W doesn't sell kits.  Per their license agreement, they are selling parts.  If you choose to make a finished instrument with their parts, that's your business.  It's not their job to remind you that you didn't order enough parts to make a finished instrument.

 

[NovasScootYa]

I find myself always slapping myself when I forget some small parts during ordering. it would be cool if the online builder (and the sales reps) would give out some pointers like, do you need the neckscrews? do you need an output jackplate? etc etc.

The sales reps generally try to do that now if requested.  The flip side to asking those questions is the customer thinking you're trying to upsell them and getting irritated.  There's a fine line to walk.

Future upgrades to the builders including showing hardware and pickups that match the routing options the customer has selected.  This will also help ensure proper hardware compatibility of parts.

ah, okay, good call. after 10 orders, I have in my emai my most recent order (which is a copy of the last 3 orders or so ) and I just copy/paste that for my orders, and revise the neccasary specs (only woods,by the way). I just posted this, cause I used to forget some stuff, and it would have been helpfull if the sales rep would ask 'by the way, do you still need the neckscrews and neckplate?' and so on.

You do realize calling Warmoth is long distance for most people? If a sales rep goes through a lengthy parts list forgetfulness could be costly especially for multiple forgetful orders. Before you call do your homework or grab a guitar, start at its top and run through the parts. Frankly, I don't desire Warmoth to be a parts nanny, I want Warmoth to focus on the complexity of building a good neck so I can build a good guitar.

 

[BigBeard]

ding ding ding

What about some kind of "hardware package"  that has all the basics you need to build a guitar.  Tuners, Neckplate, strap buttons etc etc.  Or at the very least a "fastener package"

Just a thought.

I don't mind when Spike reminds me of something I am forgetting, and I definately don't think he is trying to upsell me stuff!  Like when I ordered a pickguard and neck plate, he reminded me that neck screws are sold separately......  I always use stainless screws for the neck, but it was nice that he reminded me that I didn't order them.  Spike is a good man, and throrough.

 

[AGWAN]

beardman has a good point.

Santa Cruz does this for its mountain bike. you order your frame. thren you pick from 4 to 6 sets of parts. all prepackaged and sold as a unit to give you a break on the price.

a High End Mountain bike is much more complex than a guitar. I imagine if Santa Cruz can make a killing. so can Warmoth.