Shopping cart contents

[bagman67]

I find that when I start filling a shopping cart on the Warmoth site, and THEN log in to my Warmoth account, my shopping cart empties.  Could the shopping cart info be retained through the login sequence?

Peace

Bagman

 

[Steve_Karl]

It's happened to me also.
I just have to remember to login before I really want to make the buy.

 

[AutoBat]

now that you know what to do, just... log in first.

 

[bagman67]

Well, yes, I know that - but from a user experience standpoint, good programming and good business says you don't make a customer do the same work twice.  Make it easier for your customer to drop money in your pocket.

 

[Paul-less]

It shows that you care about your business. While I haven't done this on W's website yet, it's happened to me on others, and I went to another website to purchase my stuff then. And it really wouldn't take much to fix it.

 

[BlueTalon]

The easier you can make something, the more likely it is to happen.

 

[Wyliee]

Gang,  I've tried to replicate this on multiple computers and browsers and cannot.  We'll need more details.  What browser/OS and what type of items were you adding to your basket?  Are you closing your browser and/or rebooting your computers?

 

[bagman67]

Gang,  I've tried to replicate this on multiple computers and browsers and cannot.  We'll need more details.  What browser/OS and what type of items were you adding to your basket?  Are you closing your browser and/or rebooting your computers?

Hi, Wyliee - thanks for looking into this.

The most recent time this happened to me, I was in Chrome, and had added a variety of hardware to my shopping cart.  I went to log in, realized I had forgotten my W. password, and used the "i forgot my password" link.  Once I used the password update link in the email I received, I logged in from the same browser and tab that I had been shopping in.  Blammo - empty cart.

Hope this helps track it down -

IGB

 

[AprioriMark]

I'm using Firefox, and have had this happen several times in the last couple months.  I also did the password recovery thing at least once.  I'd add things to the cart, go to log in and BOOM the cart is empty.

-Mark

 

[Jusatele]

I wanted to save a item or two the other day
firefox
vista

 

[NovasScootYa]

Without logging in I placed a test neck in the shopping cart, entered option fields and hit checkout. The following page asked to login or for new customers to fill in required fields. I entered e-mail and password login and the following page had all shipping information including the $157.00 neck placed the cart. I'm on slow dial up, IE 8, Windows XP.