Recent content by The_USAgent

  1. The_USAgent

    Order On Hold?

    Lol, No, not trolling. I found out what happened. I called and I found out that I made a mistake on what I ordered, two incompatible parts, R3 Floyd Prep on the neck and a R4 nut and they caught it. Good on them, I do appreciate it, still should have emailed me about it first.
  2. The_USAgent

    Order On Hold?

    So if the neck is what is messes up, they shouldn't charge me a restocking free, because what are they restocking a jacked up neck? Put that money on a LTD or a Schecter.
  3. The_USAgent

    Order On Hold?

    It seems weird to me that if my order was put on hold they didn't contact me to tell me whats up? My old job, the first thing we would have done is alert the customer. (so I am speaking from my customer service experience and yes we were a very small company of only 14 employees) I sent an email...
  4. The_USAgent

    Order On Hold?

    I ordered a bunch of parts, a custom neck and a custom pickguard. If the pickguard is messed up and that is holding up my order, then they can refund me and ship out my order without it, I can get basically the same thing off amazon for cheaper. If was the neck, when were they going to let me...
  5. The_USAgent

    Order On Hold?

    Hello All! I placed an order 35 days ago, and after waiting, earlier this week my order went from pending to processing to on hold. No one contacted me to explain what happened. No email or phone call. I'm kinda irritated. And I sent an email earlier today, I am waiting to hear back. Any ideas...
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